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Hello! I am a dedicated IT professional with over three years of service desk and application support experience. I excel at diagnosing issues, delivering practical solutions, and communicating complex technical concepts in a friendly, user-friendly way to boost satisfaction and efficiency. I bring a balance of hands-on IT skills and creative problem-solving, including AD administration, O365, ticketing systems, and graphic design tasks that help teams stay productive. I’m motivated to contribute to a dynamic IT environment and continuously improve user experience.…Hello! I am a dedicated IT professional with over three years of service desk and application support experience. I excel at diagnosing issues, delivering practical solutions, and communicating complex technical concepts in a friendly, user-friendly way to boost satisfaction and efficiency. I bring a balance of hands-on IT skills and creative problem-solving, including AD administration, O365, ticketing systems, and graphic design tasks that help teams stay productive. I’m motivated to contribute to a dynamic IT environment and continuously improve user experience.

Jnelle Blackwood

Graphic Designer, Illustrator, Designer, +2

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Hello! I am a dedicated IT professional with over three years of service desk and application support experience. I excel at diagnosing issues, delivering practical solutions, and communicating complex technical concepts in a friendly, user-friendly way to boost satisfaction and efficiency. I bring a balance of hands-on IT skills and creative problem-solving, including AD administration, O365, ticketing systems, and graphic design tasks that help teams stay productive. I’m motivated to contribute to a dynamic IT environment and continuously improve user experience.…Hello! I am a dedicated IT professional with over three years of service desk and application support experience. I excel at diagnosing issues, delivering practical solutions, and communicating complex technical concepts in a friendly, user-friendly way to boost satisfaction and efficiency. I bring a balance of hands-on IT skills and creative problem-solving, including AD administration, O365, ticketing systems, and graphic design tasks that help teams stay productive. I’m motivated to contribute to a dynamic IT environment and continuously improve user experience.

Available to hire

Hello! I am a dedicated IT professional with over three years of service desk and application support experience. I excel at diagnosing issues, delivering practical solutions, and communicating complex technical concepts in a friendly, user-friendly way to boost satisfaction and efficiency.

I bring a balance of hands-on IT skills and creative problem-solving, including AD administration, O365, ticketing systems, and graphic design tasks that help teams stay productive. I’m motivated to contribute to a dynamic IT environment and continuously improve user experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Technical Support Specialist at Partnerhero (Headspace)

July 1, 2025 - September 1, 2025

Served as tier-2 level support for technical issues; troubleshooted bugs and platform issues; documented bugs; communicated technical information clearly and empathetically; managed escalations from internal teams within defined SLAs.

Service Desk Technician at Digicel Group

June 1, 2022 - March 1, 2025

Managed Group IT equipment/laptop inventory for Jamaica market; provided global IT Service Desk support; managed lower-level Active Directory administration for all markets; administered Microsoft 365 for all markets; configured Lenovo conferencing equipment; supported network connections; issued Lenovo workstations; resolved hardware issues; created IT Shared Services DIY content and supported events; handled ManageEngine ServiceDesk tickets.

Application Support at Zed-Makeyla Technologies

September 1, 2021 - April 1, 2022

Engaged in database population/data entry and student/class enrollment for Renweb/FACTS SIS cloud-based system; provided technical support and training for Renweb/FACTS SIS; created instructional documentation.

Graphic Design (Intern) at Supreme Ventures Group

February 1, 2019 - May 1, 2020

Assisted in data population for bi-weekly Justbet programme; created and edited print and digital media; published and maintained content for internal digital signage.

Sales Representative at Systems & Innovations Ltd

October 1, 2015 - September 30, 2021

Coordinated sales; relayed customer feedback, potential for new products and competitive information; resolved customer problems; prepared quotations.

Inventory Manager at Systems & Innovations Ltd

October 1, 2015 - September 30, 2021

Monitored and reordered inventory from suppliers; distributed inventory to other branches; restocked inventory items across the store.