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Hi, I’m Joan Ilagosa, a Corporate Communications professional with 4+ years of experience delivering strategic messaging, stakeholder engagement, and digital communication campaigns across startup and institutional environments. I excel at executive messaging support, employer branding, and cross-functional collaboration to align communications with business objectives. I enjoy turning complex ideas into clear, compelling narratives that resonate with diverse audiences and drive measurable outcomes. I’m currently pursuing an MA in International Corporate Communication & Media Management in Germany and am open to remote or hybrid corporate communications roles where I can help brands tell authentic stories, strengthen reputation, and optimize communication impact.…Hi, I’m Joan Ilagosa, a Corporate Communications professional with 4+ years of experience delivering strategic messaging, stakeholder engagement, and digital communication campaigns across startup and institutional environments. I excel at executive messaging support, employer branding, and cross-functional collaboration to align communications with business objectives. I enjoy turning complex ideas into clear, compelling narratives that resonate with diverse audiences and drive measurable outcomes. I’m currently pursuing an MA in International Corporate Communication & Media Management in Germany and am open to remote or hybrid corporate communications roles where I can help brands tell authentic stories, strengthen reputation, and optimize communication impact.

Joan Ilagosa

Community Manager, Brand Strategist, Content Strategist, +7

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Hi, I’m Joan Ilagosa, a Corporate Communications professional with 4+ years of experience delivering strategic messaging, stakeholder engagement, and digital communication campaigns across startup and institutional environments. I excel at executive messaging support, employer branding, and cross-functional collaboration to align communications with business objectives. I enjoy turning complex ideas into clear, compelling narratives that resonate with diverse audiences and drive measurable outcomes. I’m currently pursuing an MA in International Corporate Communication & Media Management in Germany and am open to remote or hybrid corporate communications roles where I can help brands tell authentic stories, strengthen reputation, and optimize communication impact.…Hi, I’m Joan Ilagosa, a Corporate Communications professional with 4+ years of experience delivering strategic messaging, stakeholder engagement, and digital communication campaigns across startup and institutional environments. I excel at executive messaging support, employer branding, and cross-functional collaboration to align communications with business objectives. I enjoy turning complex ideas into clear, compelling narratives that resonate with diverse audiences and drive measurable outcomes. I’m currently pursuing an MA in International Corporate Communication & Media Management in Germany and am open to remote or hybrid corporate communications roles where I can help brands tell authentic stories, strengthen reputation, and optimize communication impact.

Available to hire

Hi, I’m Joan Ilagosa, a Corporate Communications professional with 4+ years of experience delivering strategic messaging, stakeholder engagement, and digital communication campaigns across startup and institutional environments. I excel at executive messaging support, employer branding, and cross-functional collaboration to align communications with business objectives. I enjoy turning complex ideas into clear, compelling narratives that resonate with diverse audiences and drive measurable outcomes.

I’m currently pursuing an MA in International Corporate Communication & Media Management in Germany and am open to remote or hybrid corporate communications roles where I can help brands tell authentic stories, strengthen reputation, and optimize communication impact.

Skills

Branding

Copywriting

SEO

Experience Level

Branding

Expert

Copywriting

Expert

SEO

Expert

Language

English

Advanced

Work Experience

Online Business Manager (Freelance) at Hello Operations

January 1, 2023 - Present

Designed and implemented operational systems reducing founder workload by 20+ hours per week. Built SOP frameworks to standardize workflows and improve cross-team execution. Implemented automation tools (Asana, Zapier, Google Workspace) to streamline operations. Managed end-to-end project cycles from planning to execution and reporting. Established KPI tracking dashboards to support revenue and performance visibility.

Social Media Manager & Customer Success Specialist at Ways 2 Wellness

October 1, 2022 - August 1, 2024

Oversaw digital marketing operations and campaign execution workflows. Generated 600+ qualified leads through structured funnel coordination. Improved internal content production processes to increase output efficiency. Analyzed ROI metrics to guide operational decision-making.

Social Media Specialist at Edtech Recharge

January 1, 2022 - February 1, 2025

Executed structured campaign workflows generating measurable reach and site visits. Collaborated with the marketing team to ensure cohesive brand execution. Provided performance reporting to support optimization and strategic pivots.

Operations & Client Experience Manager at Normal 40

June 1, 2022 - Present

Support the day-to-day operations of a growing coaching and community business, helping keep client experience, communication, and internal workflows organized. Onboard new members and clients into programs and community spaces, ensuring clear expectations and navigation. Build and improve workflows, templates, and SOPs to streamline recurring tasks and reduce dependence on the founder. Manage contact records, communication flow, and backend admin across HubSpot, Zapier, Google Workspace, and Stripe. Coordinate content, email, events, and community initiatives to improve overall operations. Respond to questions, resolve issues, and support members with timely, thoughtful service. Identify gaps and bottlenecks and implement fixes to reduce confusion and inefficiencies.

Social Media Manager & Customer Success Specialist at Ways 2 Wellness

May 1, 2023 - May 1, 2023

Led digital communication strategy to enhance brand visibility and audience trust. Increased engagement by 40% within the first year through targeted content and positioning. Collaborated cross-functionally on blog, email marketing, and product communication initiatives. Analyzed engagement metrics and translated insights into strategic messaging adjustments. Supported customer communication processes, improving overall satisfaction metrics.

Communications Intern at Kenyatta National Hospital

January 1, 2023 - May 1, 2023

Supported internal and external communications across hospital departments. Assisted in drafting PR materials and stakeholder presentations. Documented communication processes to enhance service efficiency. Improved inquiry handling systems, contributing to a 30% customer satisfaction increase.