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Results-driven social media and customer support professional with 4+ years of experience in community management, content creation, and customer care. Skilled in moderating online spaces, creating UGC and marketing content, and turning data into actionable campaigns with clear communication and reliability. Known for fast, empathetic, and professional support, strong collaboration, and attention to detail in remote environments—helping improve user satisfaction, engagement, and campaign outcomes.…Results-driven social media and customer support professional with 4+ years of experience in community management, content creation, and customer care. Skilled in moderating online spaces, creating UGC and marketing content, and turning data into actionable campaigns with clear communication and reliability. Known for fast, empathetic, and professional support, strong collaboration, and attention to detail in remote environments—helping improve user satisfaction, engagement, and campaign outcomes.

Paul Joanna

Project Manager, Content Creator, Community Manager, +2

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Results-driven social media and customer support professional with 4+ years of experience in community management, content creation, and customer care. Skilled in moderating online spaces, creating UGC and marketing content, and turning data into actionable campaigns with clear communication and reliability. Known for fast, empathetic, and professional support, strong collaboration, and attention to detail in remote environments—helping improve user satisfaction, engagement, and campaign outcomes.…Results-driven social media and customer support professional with 4+ years of experience in community management, content creation, and customer care. Skilled in moderating online spaces, creating UGC and marketing content, and turning data into actionable campaigns with clear communication and reliability. Known for fast, empathetic, and professional support, strong collaboration, and attention to detail in remote environments—helping improve user satisfaction, engagement, and campaign outcomes.

Available to hire

Results-driven social media and customer support professional with 4+ years of experience in community management, content creation, and customer care. Skilled in moderating online spaces, creating UGC and marketing content, and turning data into actionable campaigns with clear communication and reliability.

Known for fast, empathetic, and professional support, strong collaboration, and attention to detail in remote environments—helping improve user satisfaction, engagement, and campaign outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Korean

Intermediate

Tagalog

Advanced

Work Experience

Chat Moderator at Nonage Faculty

January 1, 2026 - March 1, 2026

Moderated a 3-month online educational forum with 18 hours of coverage by enforcing community guidelines and resolving conflicts. Responded to user questions, handled and escalated issues when needed, and maintained a safe, respectful, and positive learning environment. Improved user satisfaction through quick, empathetic, and professional communication.

Project Manager at Reason Smart

January 1, 2025 - December 31, 2025

Led a 3-month product launch campaign for Reason Projectors from test market to full rollout. Designed and analyzed test market results to build actionable advertising and launch strategies that supported a successful launch. Collaborated with design and marketing teams to align messaging with brand goals.

Content Creator / Market Research Intern at Nonage Faculty

January 1, 2023 - January 1, 2025

Developed marketing content based on research data and brand specifications for social platforms. Worked with the marketing team to structure research plans and create action plans derived from collected data. Supported content scheduling and trend research to increase brand engagement.

Customer Care Intern / Data Entry Clerk at Nonage Faculty

January 1, 2018 - January 1, 2022

Handled customer orders, requests, and complaints via phone and email with 100% data accuracy. Organized sales leads and records into structured data for follow-up by relevant departments. Provided timely support that contributed to improved customer retention.