Available to hire
I have a background in Tourism with hands-on experience in hospitality and guest services. I’m a calm, ambitious professional focused on delivering excellent service and smooth operations.
I’m always seeking learning opportunities to grow, apply my experience to client projects, and contribute positively to teams and venues.
Language
Portuguese
Fluent
English
Advanced
Work Experience
Receptionist / Public and Telephone Customer Service
February 1, 2022 - February 1, 2022Public and telephone customer service; Check-ins and check-outs; Providing guests with information about Lisbon and sights; Managing email correspondence with clients and partners; Team collaboration.
Receptionist (2nd Level) at Hotel Dom Pedro Lisboa
April 1, 2024 - April 1, 2024Reception duties at a 2nd level position; welcoming guests; coordinating with taxi and transfers; ensuring lobby cleanliness; assisting with restaurant reservations; reporting to hotel management.
Monitor / Coordinator at Campo AventurA
December 31, 2018 - December 31, 2018Supervising and accompanying groups of children, ensuring their safety; creating, coordinating, and managing recreational activities; team coordination of monitors.
Education
Curso técnico em Turismo / Gestão de Alojamento e Atendimento ao Cliente at Associação Agostinho Roseta - Escola Profissional
January 1, 2015 - December 31, 2018Qualifications
First Aid Awareness
January 1, 2017 - October 28, 2025Industry Experience
Travel & Hospitality
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