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I am a professional oil painter. I travel, get juried into art festivals, and show my art nationwide. I have an extensive background in marketing, sales, and customer service.…

Joseph Winfield

Data Analyst, Brand Designer, Copywriter, +2

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I am a professional oil painter. I travel, get juried into art festivals, and show my art nationwide. I have an extensive background in marketing, sales, and customer service.…

Available to hire

I am a professional oil painter. I travel, get juried into art festivals, and show my art nationwide. I have an extensive background in marketing, sales, and customer service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Rep and Data Analyst at Birkenstock USA

May 1, 2024 - Present

Full-time customer service representative and data analyst. Averaging 40 calls, 30 emails, 12 chats per day; case management; resolving issues with order processing; tracking through UPS; checks and balances; training for product updates; trained in PII (PII). Tools: Gladly, Adyen, Signify, Excel, Word, Kronos, Microsoft Teams.

Uber Driver at Uber

April 1, 2024 - Present

Using the Uber app to accept rides to events, dialysis, work or cross-state trips. Build trust through conversation, safe driving and adherence to traffic laws. Report back to Uber with client feedback and suggestions.

Business Analyst at Ford Commercial Solutions

July 1, 2019 - March 1, 2024

Data Entry, Chat Support, Ticket Management, Phone Support, Account Management. Create cases and manage trouble tickets. Use PowerPoint and Excel to record data for vehicle maintenance. Troubleshooting through backend portal to resolve customer-facing EV issues. Review client billing statements, identify errors, and submit corrections.

Marketing Sales Assistant

June 1, 2018 - July 1, 2019

Assist dealers in matching company incentives with customer rebates. Ensure incentives were compatible so customers receive proper rebates in vehicle sales. Submitted research to Senior Business Analyst to correct scenarios where dates didn’t match incentives.

Business Analyst at Teletech/Percepta/InVehicle Technology

December 1, 2012 - July 1, 2018

Assist customers with troubleshooting MyFord Touch and Sync system. Informed prospects on current and future updates being released by Ford.

Outside Sales Representative at Detroit News Media Partnership

November 1, 2005 - November 1, 2012

Sign prospects up for a raffle to win gift cards in pursuit to sell the Detroit News/Free Press. Collect payments in cash, credit, or check, drop off results nightly. Print out a batch report from credit card machine to submit to our finance department.