Available to hire
I am a creative and detail-oriented professional with a strong background in customer service and a passion for design. I enjoy crafting visually compelling brand experiences and am eager to leverage my graphic design skills to help brands stand out. I thrive in collaborative environments and love developing innovative design solutions that engage customers and support business goals.
In my work, I balance aesthetics with practical outcomes, from fresh branding and marketing materials to user-friendly website visuals. I’m motivated by delivering high-quality work, improving processes, and contributing to teams that value creativity and customer-centric approaches.
Language
English
Fluent
Portuguese
Fluent
Spanish; Castilian
Advanced
Work Experience
Owner/ Designer at Vitality Vibe
October 1, 2024 - PresentFounded and managed a graphic design company delivering tailored brands and websites for small businesses in the Northwest of England; collaborated with clients to understand needs and deliver branding solutions.
Customer Service / Sales at Teleperformance UK
July 1, 2024 - October 25, 2025Assisted customers with inquiries regarding policies and coverage options; promoted travel insurance products; educated customers on the importance of coverage.
Customer Service Assistant at HGS UK, Ltd
August 1, 2023 - October 25, 2025Supported Health Protection Agency England campaign; liaised with team members to maintain service excellence and accurate records of interactions.
Customer Service / Technical Advisor at Nespresso
April 1, 2021 - October 25, 2025Managed customer inquiries related to product orders and troubleshooting; provided recommendations and advice on products while promoting special sales events.
Account Manager at AT&T Accounts NCO Europe
August 1, 2020 - October 25, 2025Managed end-to-end account management, collaborating with internal teams to address customer inquiries and ensure timely payments.
Senior Care Assistant at 1st MED & Laurel Bank, Preston
September 1, 2021 - October 25, 2025Oversaw medication administration and ensured compliance with health and safety procedures while providing emotional support to residents.
Education
BSc in Computer Science / Electronics at California State University, East Bay
January 11, 2030 - October 25, 2025Qualifications
Level 1 Award in Cyber Security
January 11, 2030 - October 25, 2025Level 1 Award in Customer Contact Centre
January 11, 2030 - October 25, 2025NVQ Award in Contact Centre Operations
January 11, 2030 - October 25, 2025Level 2 Award in Digital and IT Skills
January 11, 2030 - October 25, 2025Industry Experience
Professional Services, Retail, Media & Entertainment, Education, Healthcare
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