Available to hire
Hi! I’m Yoesvel, a passionate filmmaker and customer service professional with over a decade of experience. I love creating engaging visual content, whether it’s feature films, short movies, educational materials, music clips, or corporate videos. I enjoy acting, directing, and organizing productions of all sizes, always aiming to tell stories that resonate.
When I’m not behind the camera, I thrive on troubleshooting and supporting users in both English and Spanish. I bring a mix of creative flair and technical expertise to every project and challenge. I’m eager to learn new skills and continuously improve my craft in filmmaking and customer support.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Italian
Beginner
Portuguese
Beginner
Work Experience
Cameraman, Editor, Videographer, Actor & Producer at Freelancer
June 1, 2022 - June 15, 2024Filming and editing feature films, short movies, educational content, music clips, commercials, corporate videos, events, concerts, YouTube channels, and podcasts. Acting, directing, organizing small and large productions such as TV series and feature films.
Customer Support Analyst for Kimberly Clark & Atlascopco (Spanish and English) at Tata TCS
October 1, 2015 - June 1, 2022Troubleshot and provided assistance with user account-related problems. Helped configure, optimize, and install supported software or applications on PCs and mobile phones. Created or eliminated user accounts for new hires and contract endings. Created tickets and assigned them to appropriate teams when issues were out of scope.
Customer Support Agent for BravoFly (Spanish and English) at Transcom Ltd.
March 1, 2014 - October 1, 2015Booked and modified flights per customer requests. Handled customer claims related to bookings and payments. Managed account-related administrative tasks.
Customer Support Agent for eBay (Spanish and English) at Transcom Ltd.
November 1, 2013 - March 1, 2014Troubleshot customer tech problems. Responded to queries and provided special assistance with account-related issues.
Translator English-Spanish, Spanish-English at Freelancer
November 1, 2012 - December 31, 2015Translated certificates, advertisements, book segments, and contracts.
Cameraman and Editor at Freelancer
November 1, 2012 - June 15, 2024Photographed and edited documentaries, social and private events, promotions, and music videos.
Cameraman at Cuban Institute of Radio and Television (Cuba)
December 1, 2004 - November 1, 2012Photographed documentaries, interviews, news, live broadcasts, art events, and political meetings. Received multiple national and international awards in film festivals.
Interpreter English-Spanish, Spanish-English at Freelancer
September 1, 2002 - December 1, 2004Interpreted in conferences for medical school.
Education
Social Communication Studies at Central University Marta Abreu
January 1, 2008 - December 31, 2010Electronic Technician at Antonio Guiteras Holmes
January 1, 1995 - December 31, 1998Qualifications
Industry Experience
Media & Entertainment, Travel & Hospitality, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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