Jonn Xhaferi

Provided empathetic, patient, and solution-focused support for free mobile service programs serving primarily low-income clients. Skilled in de-escalating tense situations, calming frustrated callers, and maintaining professionalism under pressure. Combined strong interpersonal skills with deep technical knowledge to handle SIM card activations, troubleshoot phone and network issues, resolve account inquiries, and process service updates. Ensured each customer felt heard, respected, and left with a fully working solution.

Monitored and analyzed marketing channels consistently to assess performance and optimize strategies for maximum effectiveness. Managed and prioritized multiple projects simultaneously, ensuring adherence to strict deadlines at all times. Managed and organized video assets, ensuring efficient project workflows. Worked closely with clients to understand their vision and incorporate feedback into final edits.

Captured high-quality videos and images producing a series of professional videos and images showcasing advanced skills in composition, lighting, and post-processing. Managed the project timeline including scheduling shoots, coordinating locations, and overseeing the editing process to ensure timely delivery of the final product.