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Hi, I’m John Richner—a hospitality professional with over 12 years of experience in guest services, front desk operations, and team leadership. I’ve built a track record of thriving in high-volume environments, optimizing customer satisfaction, and delivering creative solutions that streamline operations and elevate guest experiences. I excel at coordinating reservations, handling inquiries, and ensuring seamless check-in and check-out, all while maintaining meticulous attention to detail and a collaborative, service‑oriented mindset.…Hi, I’m John Richner—a hospitality professional with over 12 years of experience in guest services, front desk operations, and team leadership. I’ve built a track record of thriving in high-volume environments, optimizing customer satisfaction, and delivering creative solutions that streamline operations and elevate guest experiences. I excel at coordinating reservations, handling inquiries, and ensuring seamless check-in and check-out, all while maintaining meticulous attention to detail and a collaborative, service‑oriented mindset.

John Richner

Creative Director, Content Creator, Project Manager, +2

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Hi, I’m John Richner—a hospitality professional with over 12 years of experience in guest services, front desk operations, and team leadership. I’ve built a track record of thriving in high-volume environments, optimizing customer satisfaction, and delivering creative solutions that streamline operations and elevate guest experiences. I excel at coordinating reservations, handling inquiries, and ensuring seamless check-in and check-out, all while maintaining meticulous attention to detail and a collaborative, service‑oriented mindset.…Hi, I’m John Richner—a hospitality professional with over 12 years of experience in guest services, front desk operations, and team leadership. I’ve built a track record of thriving in high-volume environments, optimizing customer satisfaction, and delivering creative solutions that streamline operations and elevate guest experiences. I excel at coordinating reservations, handling inquiries, and ensuring seamless check-in and check-out, all while maintaining meticulous attention to detail and a collaborative, service‑oriented mindset.

Available to hire

Hi, I’m John Richner—a hospitality professional with over 12 years of experience in guest services, front desk operations, and team leadership. I’ve built a track record of thriving in high-volume environments, optimizing customer satisfaction, and delivering creative solutions that streamline operations and elevate guest experiences.

I excel at coordinating reservations, handling inquiries, and ensuring seamless check-in and check-out, all while maintaining meticulous attention to detail and a collaborative, service‑oriented mindset.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Work Experience

Founder & Creative Director at Richner Records LLC

January 1, 2024 - Present

Manage business operations including budgeting, scheduling, and audience engagement to ensure smooth workflows. Coordinate branding and promotional content creation to enhance customer experience and engagement. Develop marketing concepts and digital campaigns tailored to target audiences. Analyze performance metrics to improve outreach and engagement strategies. Handle partnerships and communications to support collaborative opportunities.

Assistant Front Desk Manager at Wingate by Wyndham

June 1, 2016 - February 1, 2020

Supervised front desk operations, guest services, and daily hotel check-ins/check-outs. Trained and coordinated front desk staff while supporting scheduling and operational needs. Managed guest reservations, billing procedures, and customer inquiries. Worked closely with housekeeping and maintenance teams to maintain smooth hotel operations. Handled customer concerns and service recovery in a professional and efficient manner. Assisted in promoting hotel services and improving guest relations.

Restaurant Manager at Jetport-Niagara Falls

June 1, 2014 - Present

Managed and coached team members to improve performance and service consistency. Oversaw daily restaurant operations ensuring smooth and efficient service delivery. Implemented standard operating procedures to enhance operational efficiency. Maintained high standards of cleanliness, sanitation, and safety. Created employee schedules to optimize staffing and meet business needs.