Joao

Proactively engaged with at-risk clients to understand challenges and offer strategic advice to increase satisfaction and reduce churn. Monitored client progress post-support, ensuring implementation of strategies and sustained improvement in sales performance. Built trusted relationships with business owners by delivering personalized insights on menu optimization, pricing strategies, and promotional opportunities. Consistently met or exceeded KPIs, including customer satisfaction scores, retention rates, and response time targets.

Proactively engaged with at-risk clients to understand challenges and offer strategic advice to increase satisfaction and reduce churn. Monitored client progress post-support, ensuring implementation of strategies and sustained improvement in sales performance. Built trusted relationships with business owners by delivering personalized insights on menu optimization, pricing strategies, and promotional opportunities. Consistently met or exceeded KPIs, including customer satisfaction scores, retention rates, and response time targets.

Operated and maintained a wide range of professional lighting equipment, including LEDs, intelligent moving heads, and DMX-controlled fixtures. Integrated lighting systems with sound and video for synchronized multimedia shows. Ensured safe rigging and cabling, adhering to electrical and safety regulations. Contributed to successful productions including concerts, theatre shows, corporate events, and festivals with audiences providing on-the-spot technical support during high-pressure live environments. Worked closely with directors, set designers, and audio/visual teams to interpret creative briefs into lighting concepts. Adapted quickly to last-minute changes during live performances and rehearsals.