Customer Service/Retention Agent at Teleperformance, Lisboa

Proactively engaged with at-risk clients to understand challenges and offer strategic advice to increase satisfaction and reduce churn. Monitored client progress post-support, ensuring implementation of strategies and sustained improvement in sales performance. Built trusted relationships with business owners by delivering personalized insights on menu optimization, pricing strategies, and promotional opportunities. Consistently met or exceeded KPIs, including customer satisfaction scores, retention rates, and response time targets.

Light Technician at Euroservice, Lisboa

Operated and maintained a wide range of professional lighting equipment, including LEDs, intelligent moving heads, and DMX-controlled fixtures. Integrated lighting systems with sound and video for synchronized multimedia shows. Ensured safe rigging and cabling, adhering to electrical and safety regulations. Contributed to successful productions including concerts, theatre shows, corporate events, and festivals with audiences providing on-the-spot technical support during high-pressure live environments. Worked closely with directors, set designers, and audio/visual teams to interpret creative briefs into lighting concepts. Adapted quickly to last-minute changes during live performances and rehearsals.

Audiovisual Technician at Yourjukebox, Lisboa

Operation of lighting robotics, DMX/Wireless systems, audio operation for live bands, assembly and disassembly of material for events, video ledwall, and led dance floor support.

Kitchen Chef at SSP / TRG / WHITBREAD, Manchester, UK

Preparing and cooking during peak hours. Trained in grilling, ovens, fryers, stoves. Production control at all levels including temperatures, allergies, safety and hygiene (Haccp). Worked at Premier Inn Hotel and Manchester Airport.

Operation Technician at Elis, Paris, France

Industrial laundry operator. Loading of material to the appropriate destination by entering specific codes and procedures.

Photoshop / After Effects, music producing/recording, sound design for TV and web ads, filmmaker, and video editor.

Customer loyalty at Vinsa, Tomar

Security surveillance patrol, technical support, complaint management, entering data into the system, hypermarket car park control.

Call Center Agent (Part-Time) at PT Contact, Lisboa

Inbound and outbound call handling.

Customer Service/Retention Agent at Teleperformance

Proactively engaged with at-risk clients to understand challenges and offer strategic advice to increase satisfaction and reduce churn. Monitored client progress post-support, ensuring implementation of strategies and sustained improvement in sales performance. Built trusted relationships with business owners by delivering personalized insights on menu optimization, pricing strategies, and promotional opportunities. Consistently met or exceeded KPIs, including customer satisfaction scores, retention rates, and response time targets.

Light Technician at Euroservice

Operated and maintained a wide range of professional lighting equipment, including LEDs, intelligent moving heads, and DMX-controlled fixtures. Integrated lighting systems with sound and video for synchronized multimedia shows. Ensured safe rigging and cabling, adhering to electrical and safety regulations. Contributed to successful productions including concerts, theatre shows, corporate events, and festivals with audiences providing on-the-spot technical support during high-pressure live environments. Worked closely with directors, set designers, and audio/visual teams to interpret creative briefs into lighting concepts. Adapted quickly to last-minute changes during live performances and rehearsals.

Audiovisual Technician at Yourjukebox

Operation of lighting robotics, DMX / Wireless, audio operation for live bands, assembly and disassembly of material for events, video LED wall, and LED dance floor.

Kitchen Chef at SSP / TRG / WHITBREAD

Preparing and cooking during peak hours. Trained in grilling, ovens, fryers, stoves. Production control at all levels including temperatures, allergies, safety, and hygiene. HACCP certified. Worked at Premier Inn Hotel and Manchester Airport.

Operation Technician at Elis

Industrial laundry operator responsible for loading material to the appropriate destination by entering specific codes and procedures.

Photoshop and After Effects work, music producing/recording, sound design for TV and Web ads, filmmaker, and video editor.

Customer Loyalty at Vinsa

Security surveillance patrol, technical support, complaint management, entering data into the system, hypermarket car park control.