Available to hire
I am a dedicated and customer-oriented professional with extensive experience in various customer service roles across music,telecom, travel, and retail.
I excel at coordinating operations, problem-solving, and ensuring customer satisfaction, and I am seeking a challenging role to contribute to a dynamic organization.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Language
English
Fluent
Arabic
Fluent
Spanish; Castilian
Beginner
Russian
Beginner
Turkish
Beginner
French
Beginner
Work Experience
Trips Organizer at NAS Tourism Office Egypt
May 1, 2021 - June 1, 2022Organised trips and travel arrangements for tourists. Coordinated with hotels, transportation providers, and tour guides to ensure seamless experiences. Assisted tourists with itinerary planning and provided recommendations for attractions and activities.
Customer Service Assistant at Orange Egypt
February 1, 2021 - April 1, 2021Interacted with customers, addressing inquiries and providing support. Assisted with SIM card activations, mobile device troubleshooting, and billing inquiries. Handled customer complaints and ensured timely resolution.
Cashier at Zack Restaurant
October 1, 2020 - January 1, 2021Managed cash transactions and ensured accurate handling of payments. Assisted customers with their orders and provided a friendly and efficient service. Maintained cleanliness and organization of the cashier area.
Customer Care Services at Etisalat Telecommunications Company
April 1, 2019 - August 1, 2020Provided customer care services, including handling inquiries and resolving issues. Assisted customers with service activations, billing inquiries, and technical support. Maintained customer satisfaction by delivering prompt and effective solutions.
Customer Service Hotline (Call Center) at Vodafone UK
September 1, 2018 - January 1, 2019Handled customer inquiries and provided technical support for mobile services. Assisted customers with billing issues, service activations, and troubleshooting. Resolved customer complaints and ensured a positive customer experience.
GSM Operator and Retail Seller at Lebara Telecommunication Company
May 1, 2015 - January 1, 2016Handled GSM operations and served as a retail seller for telecommunication products. Assisted customers with SIM card activation, top-ups, and troubleshooting. Demonstrated product knowledge and provided recommendations to meet customers' needs.
Fishmonger at Wassiem Fish Market/Restaurant
June 1, 2007 - September 1, 2017Managed the fish counter and ensured high-quality and fresh seafood products. Provided excellent customer service and assisted customers with their seafood selections. Maintained cleanliness and organization of the fish section.
Customer Service Hotline at Vodafone UK Call Center
September 1, 2018 - January 1, 2019Handled customer inquiries and provided technical support for mobile services. Assisted customers with billing issues, service activations, and troubleshooting. Resolved customer complaints and ensured a positive customer experience.
Education
High School Diploma/ SAT at Kenya International High School
January 11, 2030 - December 30, 2025Bachelor of Science Economics at British University in Egypt (BUE)
January 11, 2030 - December 30, 2025Bachelor of Science Mass Communications at Ahram Canadian University (ACU)
January 11, 2030 - December 30, 2025Bachelor of Science Radia, TV and Cinema at Girne American University (GAU)
January 11, 2030 - December 30, 2025High School Diploma/SAT at Kenya International High School
January 11, 2030 - December 30, 2025Bachelor of Science Economics at British University in Egypt (BUE)
January 11, 2030 - December 30, 2025Bachelor of Science Mass Communications at Ahram Canadian University (ACU)
January 11, 2030 - December 30, 2025Bachelor of Science Radia, TV and Cinema at Girne American University (GAU)
January 11, 2030 - December 30, 2025Qualifications
Industry Experience
Telecommunications, Retail, Travel & Hospitality, Consumer Goods, Transportation & Logistics, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
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