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I am a detail-oriented IT and Quality Assurance professional with 3 years of experience across IT troubleshooting, technical support, software quality engineering, and data analysis. I am passionate about delivering high-quality IT/QA solutions and collaborating with cross-functional teams to drive process improvements. I recently completed an MSc in Data Science and Analytics at University College Cork, and I bring expertise in SQL, Python, Power BI, and cloud technologies. I am known for delivering accurate reporting, scalable testing solutions, and meeting tight deadlines.…I am a detail-oriented IT and Quality Assurance professional with 3 years of experience across IT troubleshooting, technical support, software quality engineering, and data analysis. I am passionate about delivering high-quality IT/QA solutions and collaborating with cross-functional teams to drive process improvements. I recently completed an MSc in Data Science and Analytics at University College Cork, and I bring expertise in SQL, Python, Power BI, and cloud technologies. I am known for delivering accurate reporting, scalable testing solutions, and meeting tight deadlines.

Jomcy Jose

QA Engineer, Data Scientist, Developer, +2

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I am a detail-oriented IT and Quality Assurance professional with 3 years of experience across IT troubleshooting, technical support, software quality engineering, and data analysis. I am passionate about delivering high-quality IT/QA solutions and collaborating with cross-functional teams to drive process improvements. I recently completed an MSc in Data Science and Analytics at University College Cork, and I bring expertise in SQL, Python, Power BI, and cloud technologies. I am known for delivering accurate reporting, scalable testing solutions, and meeting tight deadlines.…I am a detail-oriented IT and Quality Assurance professional with 3 years of experience across IT troubleshooting, technical support, software quality engineering, and data analysis. I am passionate about delivering high-quality IT/QA solutions and collaborating with cross-functional teams to drive process improvements. I recently completed an MSc in Data Science and Analytics at University College Cork, and I bring expertise in SQL, Python, Power BI, and cloud technologies. I am known for delivering accurate reporting, scalable testing solutions, and meeting tight deadlines.

Available to hire

I am a detail-oriented IT and Quality Assurance professional with 3 years of experience across IT troubleshooting, technical support, software quality engineering, and data analysis. I am passionate about delivering high-quality IT/QA solutions and collaborating with cross-functional teams to drive process improvements.

I recently completed an MSc in Data Science and Analytics at University College Cork, and I bring expertise in SQL, Python, Power BI, and cloud technologies. I am known for delivering accurate reporting, scalable testing solutions, and meeting tight deadlines.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Advisor for Irish Life Health at Abtran

May 1, 2025 - November 5, 2025

Provided front-line IT and product support, troubleshooting service and data issues to ensure quick resolutions. Maintained accuracy in CRM systems, ensuring proper logging of incidents and IT-related queries. Updated internal IT documentation and knowledge bases, improving team efficiency and onboarding. Acted as a liaison between customers and IT/product teams, escalating recurring issues and supporting process improvements.

Software Quality Engineer – II at Carelon Global Solutions

August 1, 2023 - August 1, 2023

Developed and maintained Selenium-Java automation frameworks integrated with Jenkins pipelines. Automated RESTful API testing using Postman and Rest Assured, ensuring service reliability. Created and maintained Power BI dashboards and IT reports for financial and operational KPIs. Supported IT project rollouts by validating Azure-based scheduling and test environment readiness. Cleaned, validated, and analysed large datasets using SQL, improving reporting accuracy by 30%. Documented workflows, test cases, and technical processes to support IT audits and compliance.

Software Quality Engineer at UST

October 1, 2022 - October 1, 2022

Designed and executed test plans, regression cycles, and exploratory testing during Agile sprints. Worked with business teams to translate requirements into test cases and IT validation steps. Led QA defect triage meetings, ensuring critical issues were prioritised and resolved. Coordinated with IT, DevOps, and developers to troubleshoot production incidents and backend issues. Proposed and implemented automated test cases for repetitive processes, reducing manual effort.