Available to hire
Hi, I’m Jono Boyce. I’m a technology operations leader who builds high-performing teams and delivers measurable business impact. I’m passionate about modernizing workplaces, aligning stakeholders, and finding practical solutions under pressure.
I thrive on enabling teams to work smarter with cloud, collaboration tools, and end-user experiences that empower productivity. I’m committed to continuous improvement and thoughtful leadership that keeps customers at the center.
Experience Level
Work Experience
Technology Operations Manager at New Zealand Post
August 1, 2021 - PresentLeads technology operations including network and server management, cloud environments, disaster recovery, M365, vendor relationships, and the digital workplace. Responsible for people leadership and budgeting.
Digital Workplace Manager at New Zealand Post
August 1, 2019 - January 1, 2022Leads digital workplace strategy and end-user experience, vendor management, and driving modern ways of work through DaaS, MaaS, print and collaboration tools.
Operations Manager (Enterprise) at Vodafone NZ Ltd
October 1, 2012 - April 1, 2019Leads enterprise managed services, builds high-performing teams, monitors SLA performance, transitions new enterprise customers, and drives process/tool deployment and continual improvement.
Team Lead: Transition & Training at TelstraClear Ltd
February 1, 2008 - October 1, 2012People leader responsible for transitioning new enterprise customers into support, driving high-quality processes and customer satisfaction, and managing ITSM tooling and analytics.
Customer Experience Team Lead at Hewlett-Packard NZ Ltd
October 1, 2002 - December 1, 2007Led customer experience and quality, managed incidents, and drove continuous improvement; received Hewlett-Packard Global High Flyers Award (2005) for performance.
Education
Qualifications
AWS Certified Cloud Practitioner
January 11, 2030 - January 14, 2026BMC Certified Professional: IT Service Management
January 11, 2030 - January 14, 2026ITIL v2
January 11, 2030 - January 14, 2026Industry Experience
Telecommunications, Software & Internet, Professional Services, Transportation & Logistics
Experience Level
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