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I'm Jordan Oguamanam, a Customer Service Representative with strong industry knowledge and a proven ability to carry out tasks efficiently as assigned by management. I am highly skilled in customer relations, problem-solving, and communication, with a strong passion for delivering excellent service. I'm a fast learner who adapts quickly to new systems and procedures. Previously served as a Lead Agent, handling multiple responsibilities, supporting team members, and ensuring high service standards were maintained.…I'm Jordan Oguamanam, a Customer Service Representative with strong industry knowledge and a proven ability to carry out tasks efficiently as assigned by management. I am highly skilled in customer relations, problem-solving, and communication, with a strong passion for delivering excellent service. I'm a fast learner who adapts quickly to new systems and procedures. Previously served as a Lead Agent, handling multiple responsibilities, supporting team members, and ensuring high service standards were maintained.

Jordan Oguamanam

Presenter, Voiceover Artist, Content Creator, +2

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I'm Jordan Oguamanam, a Customer Service Representative with strong industry knowledge and a proven ability to carry out tasks efficiently as assigned by management. I am highly skilled in customer relations, problem-solving, and communication, with a strong passion for delivering excellent service. I'm a fast learner who adapts quickly to new systems and procedures. Previously served as a Lead Agent, handling multiple responsibilities, supporting team members, and ensuring high service standards were maintained.…I'm Jordan Oguamanam, a Customer Service Representative with strong industry knowledge and a proven ability to carry out tasks efficiently as assigned by management. I am highly skilled in customer relations, problem-solving, and communication, with a strong passion for delivering excellent service. I'm a fast learner who adapts quickly to new systems and procedures. Previously served as a Lead Agent, handling multiple responsibilities, supporting team members, and ensuring high service standards were maintained.

Available to hire

I’m Jordan Oguamanam, a Customer Service Representative with strong industry knowledge and a proven ability to carry out tasks efficiently as assigned by management. I am highly skilled in customer relations, problem-solving, and communication, with a strong passion for delivering excellent service.

I’m a fast learner who adapts quickly to new systems and procedures. Previously served as a Lead Agent, handling multiple responsibilities, supporting team members, and ensuring high service standards were maintained.

Skills

Leadership

CRM

Copywriting

Experience Level

Leadership

Expert

CRM

Expert

Copywriting

Intermediate

Language

English

Fluent

German

Intermediate

Work Experience

Customer Service Representative at Alternative Auto Spares

November 1, 2023 - January 31, 2025

Delivered high-quality customer support via phone, email, and chat, ensuring customer satisfaction and timely issue resolution. Handled customer inquiries, complaints, and service requests while maintaining professionalism and empathy. Served as a Lead Agent, supporting and guiding team members to meet performance targets and company standards. Escalated complex issues appropriately and followed up to ensure complete resolution. Assisted supervisors with daily operations, reporting, and task coordination. Maintained accurate customer records and documented interactions using CRM systems. Adapted quickly to new processes, tools, and policies, demonstrating strong learning ability. Consistently met or exceeded KPIs such as response time, quality scores, and customer satisfaction.