Highly collaborative and resultsdriven professional with a strong focus on teamwork and synergy to achieve organizational goals. Recognized for a proactive mindset and a solutions-oriented approach, I am passionate about tackling new challenges and continuously improving the customer experience. My background combines analytical thinking with creativity, supported by solid technical knowledge and a commitment to operational efficiency. I thrive in dynamic environments that value innovation, integrity, and service excellence, where I can contribute to both team success and long-term business growth.…

JorgeLuis

Highly collaborative and resultsdriven professional with a strong focus on teamwork and synergy to achieve organizational goals. Recognized for a proactive mindset and a solutions-oriented approach, I am passionate about tackling new challenges and continuously improving the customer experience. My background combines analytical thinking with creativity, supported by solid technical knowledge and a commitment to operational efficiency. I thrive in dynamic environments that value innovation, integrity, and service excellence, where I can contribute to both team success and long-term business growth.…

Available to hire

Highly collaborative and resultsdriven professional with a strong focus on teamwork and synergy to achieve organizational goals. Recognized for a proactive mindset and a solutions-oriented approach, I am passionate about tackling new challenges and continuously improving the customer experience. My background combines analytical thinking with creativity, supported by solid technical knowledge and a commitment to operational efficiency. I thrive in dynamic environments that value innovation, integrity, and service excellence, where I can contribute to both team success and long-term business growth.

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Skills

Experience Level

Language

Spanish; Castilian
Fluent
Portuguese
Fluent
English
Advanced

Work Experience

Volunteer at Various educational institutions, Brazil
June 1, 2023 - October 13, 2025
Contributed to multiple educational institutions by promoting core human values such as altruism, solidarity, and commitment. Roles included research assistant in philosophy, theology, and history; academic article writer; tailoring workshop coordinator; agronomy and artistic painting activities; and organizing charitable events and community meals.
Customer Service Specialist at Amazon S.A.
August 1, 2025 - October 13, 2025
Provided customer support for Brazilian and U.S. markets via phone, chat, and email; managed inquiries, issues, and complaints related to Amazon’s services; used various software tools; mentored new hires during recruitment campaigns; improved customer satisfaction, optimized service workflows, and contributed to a positive team culture.

Education

Bachelor’s Degree in Philosophy and Humanities at Salesianum, Rome
January 11, 2030 - December 1, 2018
Bachelor’s Degree in Theology at Pontifical Bolivarian University, Medellín
January 11, 2030 - December 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Retail, Software & Internet, Non-Profit Organization

Skills

Experience Level

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