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I’m a Bachelor of Computer Science graduate in Information Systems–Business Information Technology (GPA 3.31) with 5+ years of combined experience in operations management and quality assurance. I streamline daily office operations, coordinate complex administrative and documentation workflows, and make sure critical processes are completed accurately and on time. I also support product quality through detailed and comprehensive test case preparation, manual validation, and automated testing using tools like Katalon Studio. I re-test resolved issues to confirm fixes before release, collaborate with development teams to document and track defects, and handle high-volume customer inquiries while maintaining strong administrative and financial accuracy.…I’m a Bachelor of Computer Science graduate in Information Systems–Business Information Technology (GPA 3.31) with 5+ years of combined experience in operations management and quality assurance. I streamline daily office operations, coordinate complex administrative and documentation workflows, and make sure critical processes are completed accurately and on time. I also support product quality through detailed and comprehensive test case preparation, manual validation, and automated testing using tools like Katalon Studio. I re-test resolved issues to confirm fixes before release, collaborate with development teams to document and track defects, and handle high-volume customer inquiries while maintaining strong administrative and financial accuracy.

Jose Michael

Data Analyst, Project Manager, Content Producer, +4

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I’m a Bachelor of Computer Science graduate in Information Systems–Business Information Technology (GPA 3.31) with 5+ years of combined experience in operations management and quality assurance. I streamline daily office operations, coordinate complex administrative and documentation workflows, and make sure critical processes are completed accurately and on time. I also support product quality through detailed and comprehensive test case preparation, manual validation, and automated testing using tools like Katalon Studio. I re-test resolved issues to confirm fixes before release, collaborate with development teams to document and track defects, and handle high-volume customer inquiries while maintaining strong administrative and financial accuracy.…I’m a Bachelor of Computer Science graduate in Information Systems–Business Information Technology (GPA 3.31) with 5+ years of combined experience in operations management and quality assurance. I streamline daily office operations, coordinate complex administrative and documentation workflows, and make sure critical processes are completed accurately and on time. I also support product quality through detailed and comprehensive test case preparation, manual validation, and automated testing using tools like Katalon Studio. I re-test resolved issues to confirm fixes before release, collaborate with development teams to document and track defects, and handle high-volume customer inquiries while maintaining strong administrative and financial accuracy.

Available to hire

I’m a Bachelor of Computer Science graduate in Information Systems–Business Information Technology (GPA 3.31) with 5+ years of combined experience in operations management and quality assurance. I streamline daily office operations, coordinate complex administrative and documentation workflows, and make sure critical processes are completed accurately and on time.

I also support product quality through detailed and comprehensive test case preparation, manual validation, and automated testing using tools like Katalon Studio. I re-test resolved issues to confirm fixes before release, collaborate with development teams to document and track defects, and handle high-volume customer inquiries while maintaining strong administrative and financial accuracy.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

Indonesian

Fluent

English

Intermediate

Work Experience

Operations Officer / QA at CV. Okky Biro Jasa

August 1, 2020 - Present

Managed daily office operations with a focus on documentation coordination and administrative execution to support smooth workflow. Supported operational and administrative requirements while ensuring accurate records, timely task completion, and dependable information flow for ongoing processes.

Operations Officer at CV. Okky Biro Jasa

August 1, 2020 - November 21, 2025

Supported operations and administrative tasks, contributing to process improvements and efficient workflow.

Quality Assurance Intern at PT. Wirecard Technologies Indonesia

August 1, 2019 - August 1, 2019

Ensuring the quality and functionality of the product through testing

Operations Officer / Quality Assurance & Operations at PT Wirc ar d Technologies Indonesia

February 1, 2019 - August 1, 2019

Streamlined and coordinated daily office operations, including complex document handling and administrative tasks. Facilitated required government and legal procedures by coordinating with external agencies (e.g., Samsat and police stations) to process official vehicle and legal documents. Maintained accurate information flow by filing, recording, and organizing incoming documents for fast retrieval and audit readiness. Handled high-volume customer inquiries, provided responsive service, and collaborated with the team to ensure efficient workflow and customer satisfaction. Managed financial administration including issuing invoices and recording down payments (DP) and other financial transactions.

Education

Bachelor of Computer Science (S.Kom) with Information Systems – Business Information Technology (GPA 3.31) at Universitas Bina Nusantara (BINUS University)

January 1, 2016 - January 1, 2020

High School Diploma at SMAK PENABUR HARAPAN INDAH

January 1, 2013 - January 1, 2016