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I am a dynamic learning and development professional with over a decade of experience crafting innovative educational programs and partnering with internal and external stakeholders. I excel at program strategy, implementation, and fostering customer success across sectors, including Apple and the Government of Canada. I bring a deep understanding of Apple's ecosystem and the evolving needs of students in the Canadian education system. I have a proven track record of driving measurable outcomes, influencing cross-functional teams, and delivering high-quality learning solutions. I thrive in collaborative environments and enjoy turning complex learning challenges into engaging, practical experiences for diverse audiences.…I am a dynamic learning and development professional with over a decade of experience crafting innovative educational programs and partnering with internal and external stakeholders. I excel at program strategy, implementation, and fostering customer success across sectors, including Apple and the Government of Canada. I bring a deep understanding of Apple's ecosystem and the evolving needs of students in the Canadian education system. I have a proven track record of driving measurable outcomes, influencing cross-functional teams, and delivering high-quality learning solutions. I thrive in collaborative environments and enjoy turning complex learning challenges into engaging, practical experiences for diverse audiences.

Joseph Burt

Designer, Content Designer, Content Creator, +1

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I am a dynamic learning and development professional with over a decade of experience crafting innovative educational programs and partnering with internal and external stakeholders. I excel at program strategy, implementation, and fostering customer success across sectors, including Apple and the Government of Canada. I bring a deep understanding of Apple's ecosystem and the evolving needs of students in the Canadian education system. I have a proven track record of driving measurable outcomes, influencing cross-functional teams, and delivering high-quality learning solutions. I thrive in collaborative environments and enjoy turning complex learning challenges into engaging, practical experiences for diverse audiences.…I am a dynamic learning and development professional with over a decade of experience crafting innovative educational programs and partnering with internal and external stakeholders. I excel at program strategy, implementation, and fostering customer success across sectors, including Apple and the Government of Canada. I bring a deep understanding of Apple's ecosystem and the evolving needs of students in the Canadian education system. I have a proven track record of driving measurable outcomes, influencing cross-functional teams, and delivering high-quality learning solutions. I thrive in collaborative environments and enjoy turning complex learning challenges into engaging, practical experiences for diverse audiences.

Available to hire

I am a dynamic learning and development professional with over a decade of experience crafting innovative educational programs and partnering with internal and external stakeholders. I excel at program strategy, implementation, and fostering customer success across sectors, including Apple and the Government of Canada. I bring a deep understanding of Apple’s ecosystem and the evolving needs of students in the Canadian education system.

I have a proven track record of driving measurable outcomes, influencing cross-functional teams, and delivering high-quality learning solutions. I thrive in collaborative environments and enjoy turning complex learning challenges into engaging, practical experiences for diverse audiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Team Lead | Senior Instructional Designer at Government of Canada

February 1, 2024 - Present

Promotes learning on intercultural competencies using modern project management; leads the design and implementation of a department-wide learning strategy on Diversity and Inclusion. Supervised a team to create high-quality instructional content (eLearning, videos, job aids) with measurable improvements in employee engagement. Applies innovative technologies, including AI, to enhance learning delivery and personalize experiences.

Instructional Designer at Government of Canada

February 1, 2022 - February 1, 2024

Managed rollout of a national Essential Training Curriculum for 40,000+ employees (80% completion). Developed an Occupational Health and Safety curriculum for 4,000+ managers with 95% learner satisfaction. Designed diverse instructional materials focused on diversity and inclusion.

Outreach and Engagement Coordinator, Learning at Government of Canada

January 1, 2021 - February 1, 2022

Collaborated with subject matter experts and communications specialists to create marketing materials and campaigns to drive event registrations. Supported the design, delivery, and organization of more than 20 national learning events with over 25,000 participants and a 90% learner satisfaction rate. Co-designed communication materials (emails, job aids, videos) to promote learning initiatives aligned with policy priorities.

Project Officer, Learning at Government of Canada

October 1, 2019 - January 1, 2021

Worked with internal and external subject matter experts to design, develop, and release training on LGBTQ2+ inclusion, accessibility, anti-Black racism, mental health, and unconscious bias. Performed needs assessments to identify learning gaps, leading to targeted curriculum improvements. Facilitated a multi-departmental collaborative design workshop to strategize and implement a government-wide diversity and inclusion learning strategy.

User Acceptance Testing Lead (Contract) at Apple

January 1, 2019 - June 1, 2019

Supervised a team of 15 testers, coordinated efforts through the software development life cycle. Created and executed test cases for the UAT phase. Authored a technical document to guide future users, testers, and team leads.

Trainer | Facilitator (Creative Pro) at Apple

October 1, 2018 - October 1, 2019

Fostered a welcoming, innovative learning environment; organized, facilitated, and led interactive workshops and events on Apple devices, achieving over 90% learner satisfaction.

Apple Certified Mac Technician (Genius Bar) at Apple

April 1, 2014 - October 1, 2018

Diagnosed, repaired, and resolved technical issues for Apple customers, achieving an 80%+ NPS. Conducted hundreds of hardware and software repairs with a <5% error/return rate.