Results-driven service desk-project management professional with over 5+ years experience leading high-impact IT support initiatives and digital workplace solutions. Adept at managing teams, incidents, escalations ensuring swift resolution, and optimizing processes to enhance operational efficiency. Proven ability to engage with C-level executives and stakeholders through clear communication, progress update and reviews, strategic decision-making. Skilled in cross-functional collaboration, team leadership, and mentoring, fostering high-performance teams and continuous improvement. Strong analytical mindset with a focus on risk management, SLA adherence, and customer satisfaction. Adept at supporting remote workforce across the US, the UK&I, EMEA, and Australia.
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