Available to hire
I’m Krystoffer Josh Dungca, a strategic social media and marketing professional with cross-market experience in the UAE and the Philippines. I craft clean, high-impact content, manage active online communities, and support digital campaigns that strengthen brand presence and engagement.
I’m known for creating clean, engaging, and brand-aligned content while managing multi-platform calendars and driving measurable audience growth. I thrive in collaborative environments and excel at turning insights into actionable campaigns.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Tagalog
Advanced
Work Experience
SOCIAL MEDIA EXECUTIVE / JUNIOR SOCIAL MEDIA MANAGER at Reborn Consultancy
September 1, 2025 - March 1, 2026Managed and optimized brand presence across Instagram, TikTok, Facebook, ensuring consistent tone and visual identity. Created and scheduled content calendars to support engagement, awareness, and campaign goals. Responded to messages and comments daily, maintaining strong community relationships. Assisted in email marketing, CRM updates, and digital campaign execution. Collaborated with designers and photographers to produce high quality visuals and promotional content. Conducted Monthly report.
Marketing Assistant at Work Beyond Borders | Philippines
March 1, 2025 - August 1, 2025Assisted in creating and scheduling social media content across multiple platforms to increase engagement and visibility. Conducted basic market research and competitor analysis to support campaign strategies. Helped manage email campaigns and prepared simple reports on performance metrics. Collaborated with the team to brainstorm ideas for promotions and brand awareness initiatives. Supported administrative tasks such as organizing files, updating spreadsheets, and tracking deadlines.
MARKETING ASSISTANT at Work Beyond Borders
March 1, 2025 - August 1, 2025Assisted in creating and scheduling social media content across multiple platforms to increase engagement and visibility. Conducted basic market research and competitor analysis to support campaign strategies. Helped manage email campaigns and prepared simple reports on performance metrics. Collaborated with the team to brainstorm ideas for promotions and brand awareness initiatives. Supported administrative tasks such as organizing files, updating spreadsheets, and tracking deadlines.
Customer Support Operations Associate at Teleperformance | Philippines
October 1, 2024 - March 1, 2025Handled customer inquiries across email, chat, and phone, providing accurate information & timely resolution. Delivered high-quality customer service, effectively resolving inquiries and maintaining high satisfaction ratings. Ranked among the top 3 agents during the nesting phase for performance, accuracy, and customer experience. Identified common customer issues and shared best practices with the team to improve workflow productivity. Assisted in updating FAQs, support guides, and knowledge-base materials for smoother customer service operations.
CUSTOMER SUPPORT OPERATIONS ASSOCIATE at TelePerformance
October 1, 2024 - March 1, 2025Handled customer inquiries across email, chat, and phone, providing accurate information & timely resolution. Delivered high-quality customer service, effectively resolving inquiries and maintaining high satisfaction ratings. Ranked among the top 3 agents during the nesting phase for performance, accuracy, and customer experience. Identified common customer issues and shared best practices with the team to improve workflow productivity. Assisted in updating FAQs, support guides, and knowledge-base materials for smoother customer service operations.
Education
Bachelor of Science in Nursing at General Santos Doctors’ Medical School Foundation
January 1, 2021 - January 1, 2025Bachelor of Science in IT - Information Technology at Goldenstate College General Santos City
January 1, 2020 - January 1, 2021Bachelor of Science in Nursing at General Santos Doctors’ Medical School Foundation
January 1, 2021 - January 1, 2025Bachelor of Science in IT - Information Technology at Goldenstate College General Santos City
January 1, 2020 - January 1, 2021Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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