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I’m Joshua Aaron Lago, a customer support and chat specialist with a strong background in written communication, problem-solving, and back-office operations. I’ve supported customers through chat platforms, identified needs, and provided timely, professional solutions while keeping accurate documentation and following established SOPs. Alongside customer support, I also work on freelance and personal tech-creative projects, including short-form video editing for social media using tools like DaVinci Resolve and CapCut. I’ve also gained enterprise experience as a software engineering associate and previously supported PayPal-related processes, giving me a solid mix of technical aptitude and service-focused communication.…I’m Joshua Aaron Lago, a customer support and chat specialist with a strong background in written communication, problem-solving, and back-office operations. I’ve supported customers through chat platforms, identified needs, and provided timely, professional solutions while keeping accurate documentation and following established SOPs. Alongside customer support, I also work on freelance and personal tech-creative projects, including short-form video editing for social media using tools like DaVinci Resolve and CapCut. I’ve also gained enterprise experience as a software engineering associate and previously supported PayPal-related processes, giving me a solid mix of technical aptitude and service-focused communication.

Joshua Aaron Lago

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I’m Joshua Aaron Lago, a customer support and chat specialist with a strong background in written communication, problem-solving, and back-office operations. I’ve supported customers through chat platforms, identified needs, and provided timely, professional solutions while keeping accurate documentation and following established SOPs. Alongside customer support, I also work on freelance and personal tech-creative projects, including short-form video editing for social media using tools like DaVinci Resolve and CapCut. I’ve also gained enterprise experience as a software engineering associate and previously supported PayPal-related processes, giving me a solid mix of technical aptitude and service-focused communication.…I’m Joshua Aaron Lago, a customer support and chat specialist with a strong background in written communication, problem-solving, and back-office operations. I’ve supported customers through chat platforms, identified needs, and provided timely, professional solutions while keeping accurate documentation and following established SOPs. Alongside customer support, I also work on freelance and personal tech-creative projects, including short-form video editing for social media using tools like DaVinci Resolve and CapCut. I’ve also gained enterprise experience as a software engineering associate and previously supported PayPal-related processes, giving me a solid mix of technical aptitude and service-focused communication.

Available to hire

I’m Joshua Aaron Lago, a customer support and chat specialist with a strong background in written communication, problem-solving, and back-office operations. I’ve supported customers through chat platforms, identified needs, and provided timely, professional solutions while keeping accurate documentation and following established SOPs.

Alongside customer support, I also work on freelance and personal tech-creative projects, including short-form video editing for social media using tools like DaVinci Resolve and CapCut. I’ve also gained enterprise experience as a software engineering associate and previously supported PayPal-related processes, giving me a solid mix of technical aptitude and service-focused communication.

Skills

DaVinci Resolve Studio

Experience Level

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Tagalog

Fluent

Work Experience

Software Engineering Associate at Accenture

August 1, 2023 - April 30, 2024

Supported application development and technical requirements in an enterprise environment. Applied analytical and problem-solving skills to assigned technical tasks, worked within structured processes, and collaborated with team members on project requirements. Developed familiarity with enterprise technology environments and software development workflows.

Chat Specialist / Customer Support and Chat Specialist at Plush LLC

May 1, 2022 - May 31, 2023

Handled customer inquiries through a digital chat platform using clear, engaging, and professional communication. Built rapport with customers and maintained positive engagement throughout conversations. Provided sales support and promotional information based on customer needs and interactions, applying problem-solving and critical thinking to address customer concerns while following established guidelines and maintaining consistent service quality.

Freelance / Personal Projects - Video Editor at Freelance

January 1, 2021 - Present

Edited short-form social media videos using DaVinci Resolve and CapCut, including gaming and AI-generated content for TikTok and other platforms. Handled cutting, pacing, captions, transitions, audio cleanup, B-roll, and visual effects; edited videos for personal projects and friends; and adapted content to vertical formats such as TikTok, Reels, and Shorts.

L1 Back Office Support Analyst at Collaber Digital (Deployed to PayPal)

May 1, 2020 - December 31, 2020

Provided back-office operational support for PayPal-related processes and cases. Reviewed account and case information while following established procedures and guidelines, and conducted research and documentation to ensure accurate processing and resolution. Coordinated with internal teams, escalated cases requiring additional review, handled sensitive information professionally in line with established processes, and maintained high accuracy and attention to detail.