Administrative and operations professional with 9+ years of experience supporting education, community service, and professional environments. Strengths include front-office operations, confidential records and information management, scheduling, correspondence, database/data entry, customer service, and cross-functional coordination in fast-paced settings. Skilled in scheduling and logistics, event coordination, purchasing support, policy compliance, and maintaining accurate documentation while balancing competing priorities and sensitive situations. Experienced with Microsoft 365, Google Workspace, and Adobe Creative Suite, with a background that also includes graphic design and event/brand collateral creation.…

Joshua W. Palmer

Administrative and operations professional with 9+ years of experience supporting education, community service, and professional environments. Strengths include front-office operations, confidential records and information management, scheduling, correspondence, database/data entry, customer service, and cross-functional coordination in fast-paced settings. Skilled in scheduling and logistics, event coordination, purchasing support, policy compliance, and maintaining accurate documentation while balancing competing priorities and sensitive situations. Experienced with Microsoft 365, Google Workspace, and Adobe Creative Suite, with a background that also includes graphic design and event/brand collateral creation.…

Available to hire

Administrative and operations professional with 9+ years of experience supporting education, community service, and professional environments. Strengths include front-office operations, confidential records and information management, scheduling, correspondence, database/data entry, customer service, and cross-functional coordination in fast-paced settings.

Skilled in scheduling and logistics, event coordination, purchasing support, policy compliance, and maintaining accurate documentation while balancing competing priorities and sensitive situations. Experienced with Microsoft 365, Google Workspace, and Adobe Creative Suite, with a background that also includes graphic design and event/brand collateral creation.

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Work Experience

Administrative Specialist / Senior Clerk (as described) at Dorado Elementary School (San Francisco)
January 1, 2022 - January 1, 2025
Provided primary public-facing administrative support for the administration office. Supported office operations including calendar management, meeting coordination, policy compliance, purchasing documentation, and internal communications. Ensured compliance with district procedures while maintaining confidential records. Supported operations continuity by balancing multiple priorities. Created inclusive aids and social-emotional learning visuals, invitations, and customized school merch/apparel. Managed front-office operations serving students, families, faculty, administrators, and community partners in a high-volume elementary school setting. Coordinated events and logistics, maintained organized professional office environment, and supported cross-functional coordination and scheduling for operational needs.
Creative & Freelance Graphic Designer, Office Administrator at NO:CA Design Studio (Self owned & Operated)
January 1, 2021 - Present
-Designed and produce branded collateral, event graphics, presentation decks, and communication materials for 6+ clients across education, real estate, apparel, and nonprofit organizations. -Developed and customized apparel and promotional materials for 150+ students ensuring consistent branding across school events and initiatives. -Created, produced, and distributed school-branded merchandise, stationery, and print materials, managing design from concept to final production. -Partnered with clients and stakeholders to translate ideas into engaging visual communications supporting events, marketing campaigns, and organizational initiatives.
Administrative Assistant at West Oakland Health Council (West Oakland Health Council)
January 30, 2017 - February 27, 2018
Front-facing administrative support in a high-volume healthcare/community environment. Managed scheduling, patient-facing communications, documentation, records, and general office support while maintaining confidentiality and accuracy. Coordinated information between patients, providers, and administrative staff. Supported operational continuity by balancing multiple priorities in a fast-paced setting. Also handled high-volume calls and managed confidential records using EMR or scheduling systems (as referenced). Provided office operations support for timely information sharing and coordinated scheduling/dispatch transportation support.

Education

Medical Assistant Certificate of Completion at Carrington College
January 1, 2016 - January 1, 2017
B.A. in Mass Communications/Broadcasting at Southern University A&M College
January 1, 2002 - January 1, 2009

Qualifications

Certificate of Completion (Medical Assistant)
January 1, 2016 - August 25, 2026

Industry Experience

Education, Healthcare, Non-Profit Organization, Professional Services
    Wayward Supply Co. _ Brand Identity & Apparel
    Conceptual outdoor/workwear brand developed from the ground up, including brand strategy, visual identity, typography, color system, apparel graphics, packaging and campaign direction.…
    Social Media Samples
    translated ideas into engaging visual communications that support events, marketing campaigns, and organizational initiatives.…
    Real estate brand materials
    Marketing collateral, event graphics, presentation decks, and branded communications. -Clients across education, real estate, apparel, and non-profit organizations.…
    EDU Branded Graphic Design Samples
    School-branded merchandise, stationery, and print materials. Designs from concept through final production. graphicdesigner education designer posters flyers invitations…