I’m a self-taught SEO and AI tools specialist from Prayagraj, India, with hands-on experience in keyword research, on-page optimization, and backlink building. I’ve achieved first-page Google rankings for my personal keyword (“Joss Collen”) by combining Ahrefs-driven research with structured content and outreach. I also build AI-powered applications and no-code prototypes using tools like Groq, Supabase, Pinecone, Bolt.new, and Lovable. With a background in US customer support, I’m comfortable translating technical features into clear, client-ready communication and documentation—whether that’s via prompt engineering, automation bots, or full-stack app development (from landing pages to deployed services).

Joss Collen

I’m a self-taught SEO and AI tools specialist from Prayagraj, India, with hands-on experience in keyword research, on-page optimization, and backlink building. I’ve achieved first-page Google rankings for my personal keyword (“Joss Collen”) by combining Ahrefs-driven research with structured content and outreach. I also build AI-powered applications and no-code prototypes using tools like Groq, Supabase, Pinecone, Bolt.new, and Lovable. With a background in US customer support, I’m comfortable translating technical features into clear, client-ready communication and documentation—whether that’s via prompt engineering, automation bots, or full-stack app development (from landing pages to deployed services).

Available to hire

I’m a self-taught SEO and AI tools specialist from Prayagraj, India, with hands-on experience in keyword research, on-page optimization, and backlink building. I’ve achieved first-page Google rankings for my personal keyword (“Joss Collen”) by combining Ahrefs-driven research with structured content and outreach.

I also build AI-powered applications and no-code prototypes using tools like Groq, Supabase, Pinecone, Bolt.new, and Lovable. With a background in US customer support, I’m comfortable translating technical features into clear, client-ready communication and documentation—whether that’s via prompt engineering, automation bots, or full-stack app development (from landing pages to deployed services).

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Experience Level

Expert
Expert
Expert
Intermediate
Beginner

Language

English
Fluent
Hindi
Fluent

Work Experience

Customer Support Executive (US Process) at Edtech Informative
January 1, 2024 - December 31, 2025
Handled US client queries across email, chat, and phone while maintaining strong written English communication. Used AI tools such as Claude, ChatGPT, and Gemini daily to draft responses and improve internal documentation. Created and maintained knowledge base articles that turned technical product features into simple, customer-friendly explanations, helping reduce repeated queries and improve support consistency.
Customer Support Executive (US Process) at Uvertech Pvt Ltd
January 1, 2022 - December 31, 2023
Worked night shifts for US processes for 3 years with consistent quality and professional communication standards. Responded to customer questions, supported troubleshooting, and ensured timely resolution through clear written communication. Regularly maintained documentation and followed process requirements while supporting customers using AI-assisted response drafting for efficiency.

Education

High school at Radha raman inter college
March 14, 2019 - September 1, 2026
Professional Computer diploma with accounting at Emax india
June 7, 2022 - July 7, 2023

Qualifications

Professional Computer Diploma (PCDA)
January 1, 2022 - January 1, 2023

Industry Experience

Education, Software & Internet, Professional Services, Media & Entertainment