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I am a responsible, hardworking and diligent professional with experience across education, content creation, digital marketing and customer support. I value open communication, enjoy teamwork, and can also work independently with strong organization and creativity. I am always eager to learn and grow in my field. In my free time I enjoy reading literature, making jewelry and fashion accessories, and socializing with friends and coworkers.…I am a responsible, hardworking and diligent professional with experience across education, content creation, digital marketing and customer support. I value open communication, enjoy teamwork, and can also work independently with strong organization and creativity. I am always eager to learn and grow in my field. In my free time I enjoy reading literature, making jewelry and fashion accessories, and socializing with friends and coworkers.

Jovana Milosavljevic

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I am a responsible, hardworking and diligent professional with experience across education, content creation, digital marketing and customer support. I value open communication, enjoy teamwork, and can also work independently with strong organization and creativity. I am always eager to learn and grow in my field. In my free time I enjoy reading literature, making jewelry and fashion accessories, and socializing with friends and coworkers.…I am a responsible, hardworking and diligent professional with experience across education, content creation, digital marketing and customer support. I value open communication, enjoy teamwork, and can also work independently with strong organization and creativity. I am always eager to learn and grow in my field. In my free time I enjoy reading literature, making jewelry and fashion accessories, and socializing with friends and coworkers.

Available to hire

I am a responsible, hardworking and diligent professional with experience across education, content creation, digital marketing and customer support. I value open communication, enjoy teamwork, and can also work independently with strong organization and creativity.
I am always eager to learn and grow in my field. In my free time I enjoy reading literature, making jewelry and fashion accessories, and socializing with friends and coworkers.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

Serbian

Fluent

English

Fluent

German

Advanced

Spanish; Castilian

Beginner

Italian

Beginner

Work Experience

Content and Product Manager at Tekpoint Gmbh

October 7, 2024 - October 1, 2025

Wrote content for smart gadgets in German and English for brands like Roborock, Narwal, Xiaomi, Aqara; described products, SEO texts, and catalogue texts; proofread and edited descriptions; worked in a PIM system, listing products, checking attributes, and connecting families to attributes; maintained listings for customers and performed data-entry analysis.

Customer Feedback Manager at Lufthansa

November 21, 2022 - May 21, 2023

Daily email communication with passengers; resolved flight and baggage problems after flights; basic usage of Power docs, One Res, World Tracer, Cheetah, Obelisk; collaborated with colleagues from other departments and with other airlines.

Customer Support / Copywriter / Translator at E-com revolution

April 1, 2022 - December 1, 2023

Customer support for the Shopify web shop My Medi Friend; copy and content writer for product pages and website; chat support via Tidio, Klaviyo, Facebook and Instagram including post comments; English and German translation for brand needs.

Junior Digital Marketer - Practicum at Fieldscope International

June 1, 2022 - September 1, 2022

Copy and blog writing in Serbian and English; social media management for Facebook and Instagram; customer service for company partners via email.

German Teacher at Gimnazija Čačak

September 1, 2021 - September 1, 2022

Carrying out German classes for students of all grades; assessing knowledge via oral and written tests; preparing students for competitions and international exams.

English and German Teacher at European Institute for Education and Training

October 1, 2019 - February 1, 2020

Large group German courses (A1-B1); organizing quizzes and testing; language workshops.

English and German Teacher at Blackbird Private School

September 1, 2019 - September 1, 2023

Carrying out English and German language classes to students of various ages; assessing knowledge via tests; organizing language workshops and competitions; preparing students for international exams (KET, PET, FCE, CAE, CPE, TOEFL, IELTS, SAT/GÖETHE, TELC, ÖSD).

Business English / Serbian as a Foreign Language Teacher at Academy Oxford Čačak

September 1, 2018 - Present

Carrying out English and German language classes; business English courses; Serbian for foreigners and visa-related services.

Kindergarten English Teacher at Mali kapetan Čačak

March 1, 2018 - June 1, 2018

English language demonstrator for kids aged 3-7; organizing games and language workshops; daily excursions and a final festival with certificates.