Available to hire
I am a responsible, hardworking and diligent professional with experience across education, content creation, digital marketing and customer support. I value open communication, enjoy teamwork, and can also work independently with strong organization and creativity.
I am always eager to learn and grow in my field. In my free time I enjoy reading literature, making jewelry and fashion accessories, and socializing with friends and coworkers.
Experience Level
Language
Serbian
Fluent
English
Fluent
German
Advanced
Spanish; Castilian
Beginner
Italian
Beginner
Work Experience
Content and Product Manager at Tekpoint Gmbh
October 7, 2024 - October 1, 2025Wrote content for smart gadgets in German and English for brands like Roborock, Narwal, Xiaomi, Aqara; described products, SEO texts, and catalogue texts; proofread and edited descriptions; worked in a PIM system, listing products, checking attributes, and connecting families to attributes; maintained listings for customers and performed data-entry analysis.
Customer Feedback Manager at Lufthansa
November 21, 2022 - May 21, 2023Daily email communication with passengers; resolved flight and baggage problems after flights; basic usage of Power docs, One Res, World Tracer, Cheetah, Obelisk; collaborated with colleagues from other departments and with other airlines.
Customer Support / Copywriter / Translator at E-com revolution
April 1, 2022 - December 1, 2023Customer support for the Shopify web shop My Medi Friend; copy and content writer for product pages and website; chat support via Tidio, Klaviyo, Facebook and Instagram including post comments; English and German translation for brand needs.
Junior Digital Marketer - Practicum at Fieldscope International
June 1, 2022 - September 1, 2022Copy and blog writing in Serbian and English; social media management for Facebook and Instagram; customer service for company partners via email.
German Teacher at Gimnazija Čačak
September 1, 2021 - September 1, 2022Carrying out German classes for students of all grades; assessing knowledge via oral and written tests; preparing students for competitions and international exams.
English and German Teacher at European Institute for Education and Training
October 1, 2019 - February 1, 2020Large group German courses (A1-B1); organizing quizzes and testing; language workshops.
English and German Teacher at Blackbird Private School
September 1, 2019 - September 1, 2023Carrying out English and German language classes to students of various ages; assessing knowledge via tests; organizing language workshops and competitions; preparing students for international exams (KET, PET, FCE, CAE, CPE, TOEFL, IELTS, SAT/GÖETHE, TELC, ÖSD).
Business English / Serbian as a Foreign Language Teacher at Academy Oxford Čačak
September 1, 2018 - PresentCarrying out English and German language classes; business English courses; Serbian for foreigners and visa-related services.
Kindergarten English Teacher at Mali kapetan Čačak
March 1, 2018 - June 1, 2018English language demonstrator for kids aged 3-7; organizing games and language workshops; daily excursions and a final festival with certificates.
Education
Master professor of the English language and literature at Faculty of Philology in Belgrade
October 1, 2019 - September 29, 2020Graduated philologist at Faculty of Philology in Belgrade
July 7, 2014 - July 8, 2018High school at Grammar school in Cacak
September 1, 2010 - June 1, 2014Elementary school at Tanasko Rajic
September 1, 2002 - June 1, 2010Teaching internship at Ćirilo i Metodije Elementary School
May 1, 2018 - May 1, 2018Qualifications
Digital Marketing, Dropshipping and E-commerce and Graphic Design training
April 1, 2020 - July 31, 2020Teaching internship
May 1, 2018 - May 1, 2018Industry Experience
Education, Media & Entertainment, Software & Internet, Professional Services, Retail
Experience Level
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