Joy Ken

Handled an average of 50+ patient inquiries daily regarding appointments, billing, and general information. Coordinated patient appointments and follow-ups with multiple departments to ensure timely scheduling. Ensured accurate and timely entry of patient information into scheduling systems. Assisted patients with insurance verification and processing, resolving coverage and billing issues. Managed patient records with strict HIPAA compliance. Resolved inquiries and complaints promptly, and trained new staff on customer service protocols and medical software systems.

Provided support and guidance to customers during the claims process. Answered inquiries related to policy coverage, claim status, and documentation requirements. Coordinated with customers, adjusters, and other relevant parties to gather or provide information about claims. Kept customers informed about progress and ensured all necessary documentation was submitted and processed accurately. Addressed customer concerns and worked to find fair solutions; maintained accurate records and prepared reports. Developed thorough understanding of policies, coverage, and procedures.

Promoted and sold insurance products and services to clients; Provided financial advisory services to new and existing clients; Maintained good rapport with clients, stayed informed about market trends, and monitored claims; Assisted clients in settling claims and helped complete insurance applications.