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Hi, I'm Joy Ken, a customer service and sales professional with experience across healthcare, insurance, transportation, and retail. I excel at solving problems, coordinating cross-functional teams, and delivering friendly, customer-centric service. I am proficient in Microsoft Office and various CRM/electronic health record systems, with a proven ability to handle high inquiry volumes, maintain data integrity, and uphold HIPAA standards. I'm energized by collaborative projects and helping teams achieve their goals.…Hi, I'm Joy Ken, a customer service and sales professional with experience across healthcare, insurance, transportation, and retail. I excel at solving problems, coordinating cross-functional teams, and delivering friendly, customer-centric service. I am proficient in Microsoft Office and various CRM/electronic health record systems, with a proven ability to handle high inquiry volumes, maintain data integrity, and uphold HIPAA standards. I'm energized by collaborative projects and helping teams achieve their goals.

Joy Ken

Presenter, PR Freelancer, Copywriter, +2

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Hi, I'm Joy Ken, a customer service and sales professional with experience across healthcare, insurance, transportation, and retail. I excel at solving problems, coordinating cross-functional teams, and delivering friendly, customer-centric service. I am proficient in Microsoft Office and various CRM/electronic health record systems, with a proven ability to handle high inquiry volumes, maintain data integrity, and uphold HIPAA standards. I'm energized by collaborative projects and helping teams achieve their goals.…Hi, I'm Joy Ken, a customer service and sales professional with experience across healthcare, insurance, transportation, and retail. I excel at solving problems, coordinating cross-functional teams, and delivering friendly, customer-centric service. I am proficient in Microsoft Office and various CRM/electronic health record systems, with a proven ability to handle high inquiry volumes, maintain data integrity, and uphold HIPAA standards. I'm energized by collaborative projects and helping teams achieve their goals.

Available to hire

Hi, I’m Joy Ken, a customer service and sales professional with experience across healthcare, insurance, transportation, and retail. I excel at solving problems, coordinating cross-functional teams, and delivering friendly, customer-centric service.

I am proficient in Microsoft Office and various CRM/electronic health record systems, with a proven ability to handle high inquiry volumes, maintain data integrity, and uphold HIPAA standards. I’m energized by collaborative projects and helping teams achieve their goals.

Skills

Microsoft Office

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Excel

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at WellStar Medical Center

March 1, 2022 - October 28, 2025

Handled an average of 50+ patient inquiries daily regarding appointments, billing, and general information. Coordinated patient appointments and follow-ups with multiple departments to ensure timely scheduling. Ensured accurate and timely entry of patient information into scheduling systems. Assisted patients with insurance verification and processing, resolving coverage and billing issues. Managed patient records with strict HIPAA compliance. Resolved inquiries and complaints promptly, and trained new staff on customer service protocols and medical software systems.

Customer Service Representative at Springbot Software Company

February 1, 2022 - February 1, 2022

Provided support and guidance to customers during the claims process. Answered inquiries related to policy coverage, claim status, and documentation requirements. Coordinated with customers, adjusters, and other relevant parties to gather or provide information about claims. Kept customers informed about progress and ensured all necessary documentation was submitted and processed accurately. Addressed customer concerns and worked to find fair solutions; maintained accurate records and prepared reports. Developed thorough understanding of policies, coverage, and procedures.

Customer Support Agent at Group 1 Automotive

October 1, 2020 - October 1, 2020

Promoted and sold insurance products and services to clients; Provided financial advisory services to new and existing clients; Maintained good rapport with clients, stayed informed about market trends, and monitored claims; Assisted clients in settling claims and helped complete insurance applications.

Customer Service / Sales Representative at Landmark Industries

March 1, 2016 - March 1, 2016

Managed store operations, including opening and closing. Oversaw delivery processes from 13+ vendors. Reduced delivery time by 25% by optimizing delivery processes and schedules, improving customer and vendor satisfaction. Earned Fast Delivery Award and Employee of the Month three times. Stayed up-to-date on promotions and educated customers on offers, while processing refunds professionally.