Joyce Goins
AI Operations Specialist & RLHF Expert with a background in Psychology. I specialize in high-complexity model evaluation, prompt engineering, and sentiment analysis.
About
AI Operations Specialist & RLHF Expert with a background in Psychology. I specialize in high-complexity model evaluation, prompt engineering, and sentiment analysis. With over 3 years of experience in the RLHF space (Appen, Outlier), I help developers improve LLM accuracy, safety, and human-voice alignment. I am known for providing robust, logical justifications and identifying subtle linguistic nuances that automated systems miss. My goal is to bridge the gap between technical data integrity and human-centric reasoning.
- 4 years' experience
- Joined September 2024
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Media & Entertainment
- Professional Services
- Education
Work experience
Built end-to-end digital brand architecture leveraging AI for niche market identification and sentiment mapping; developed a structured content lifecycle and product roadmap to streamline research, writing, and asset creation.
Established high-efficiency operational protocols for complex residential and professional environments; improved daily workflow by 20%; managed confidential communications and logistics with high integrity, aligning with data privacy requirements of agency-level AI projects.
Conducted rigorous evaluation of large language models for accuracy, safety, and alignment; performed data labeling and content moderation to mitigate model hallucinations; supported global AI deployment initiatives; applied rigorous data verification and sentiment labeling to improve model behavior.
Education
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