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I'm Joyce Sertin, a customer experience professional with a proven track record delivering warm, multilingual service in fast-paced environments. I thrive in client-facing roles where empathy, problem-solving, and clear communication drive guest satisfaction and loyalty. I'm passionate about bridging customer needs with operational excellence, and I enjoy applying digital storytelling and content creation skills to improve guest journeys and team collaboration across channels.…I'm Joyce Sertin, a customer experience professional with a proven track record delivering warm, multilingual service in fast-paced environments. I thrive in client-facing roles where empathy, problem-solving, and clear communication drive guest satisfaction and loyalty. I'm passionate about bridging customer needs with operational excellence, and I enjoy applying digital storytelling and content creation skills to improve guest journeys and team collaboration across channels.

Joyce Sertin

Brand Strategist, Content Creator, Social Media Manager, +3

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I'm Joyce Sertin, a customer experience professional with a proven track record delivering warm, multilingual service in fast-paced environments. I thrive in client-facing roles where empathy, problem-solving, and clear communication drive guest satisfaction and loyalty. I'm passionate about bridging customer needs with operational excellence, and I enjoy applying digital storytelling and content creation skills to improve guest journeys and team collaboration across channels.…I'm Joyce Sertin, a customer experience professional with a proven track record delivering warm, multilingual service in fast-paced environments. I thrive in client-facing roles where empathy, problem-solving, and clear communication drive guest satisfaction and loyalty. I'm passionate about bridging customer needs with operational excellence, and I enjoy applying digital storytelling and content creation skills to improve guest journeys and team collaboration across channels.

Available to hire

I’m Joyce Sertin, a customer experience professional with a proven track record delivering warm, multilingual service in fast-paced environments. I thrive in client-facing roles where empathy, problem-solving, and clear communication drive guest satisfaction and loyalty.
I’m passionate about bridging customer needs with operational excellence, and I enjoy applying digital storytelling and content creation skills to improve guest journeys and team collaboration across channels.

Skills

Leadership

Branding

Experience Level

Leadership

Expert

Branding

Expert

Language

Arabic

Fluent

English

Fluent

French

Advanced

Spanish; Castilian

Advanced

Work Experience

Food & Beverage Manager at Novotel Charleroi Centre – ACCOR Hotels, Belgium

July 1, 2023 - Present

Managed service delivery and upheld brand standards for 200+ daily guests; Led a 15-person team across scheduling, training, and operations; Coordinated guest experience and event planning; Developed leadership and brand communication skills transferable to digital teams.

Waitress & Banquet Server at NH Hotels – Conference Centre Leeuwenhorst, Netherlands

June 1, 2022 - June 1, 2023

Delivered high-volume service at events for 400+ guests; Maintained guest satisfaction and adapted in multicultural teams.

Waitress & Bartender at Palacio Santa Clara – Marriott Autograph Collection, Spain

September 1, 2021 - June 1, 2022

Created guest connections through product storytelling and engagement; Practiced brand alignment and communication in luxury settings.

Customer Service Associate at Accor Hotels Group - Belgium

July 1, 2023 - Present

Delivered high-quality guest service in a fast-paced hospitality environment, addressing inquiries, resolving issues, and supporting front-of-house operations to ensure a positive guest experience.

Guest Service Associate at NH Conference Centre Leeuwarden - Netherlands

September 1, 2021 - June 1, 2022

Managed front-of-house guest interactions, coordinated with events teams, and ensured smooth guest experiences during conferences and gatherings.