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Bilingual English/Kinyarwanda professional based in Kigali with strong customer service, sales, and administrative support experience, now transitioning into remote AI training and data annotation work. Reliable, detail-oriented, and consistently focused on clear documentation and guideline-based quality. Experienced working independently in remote-ready environments, handling daily client interactions, accurate reporting, and structured content review. Comfortable with digital onboarding, collaboration tools, and contributing high-quality bilingual language data to support AI/ML projects.…Bilingual English/Kinyarwanda professional based in Kigali with strong customer service, sales, and administrative support experience, now transitioning into remote AI training and data annotation work. Reliable, detail-oriented, and consistently focused on clear documentation and guideline-based quality. Experienced working independently in remote-ready environments, handling daily client interactions, accurate reporting, and structured content review. Comfortable with digital onboarding, collaboration tools, and contributing high-quality bilingual language data to support AI/ML projects.

Kanobana Marie Joyeuse

Data Annotator, AI Trainer, Data Collector

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Bilingual English/Kinyarwanda professional based in Kigali with strong customer service, sales, and administrative support experience, now transitioning into remote AI training and data annotation work. Reliable, detail-oriented, and consistently focused on clear documentation and guideline-based quality. Experienced working independently in remote-ready environments, handling daily client interactions, accurate reporting, and structured content review. Comfortable with digital onboarding, collaboration tools, and contributing high-quality bilingual language data to support AI/ML projects.…Bilingual English/Kinyarwanda professional based in Kigali with strong customer service, sales, and administrative support experience, now transitioning into remote AI training and data annotation work. Reliable, detail-oriented, and consistently focused on clear documentation and guideline-based quality. Experienced working independently in remote-ready environments, handling daily client interactions, accurate reporting, and structured content review. Comfortable with digital onboarding, collaboration tools, and contributing high-quality bilingual language data to support AI/ML projects.

Available to hire

Bilingual English/Kinyarwanda professional based in Kigali with strong customer service, sales, and administrative support experience, now transitioning into remote AI training and data annotation work. Reliable, detail-oriented, and consistently focused on clear documentation and guideline-based quality.

Experienced working independently in remote-ready environments, handling daily client interactions, accurate reporting, and structured content review. Comfortable with digital onboarding, collaboration tools, and contributing high-quality bilingual language data to support AI/ML projects.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Beginner

Language

English

Fluent

Kinyarwanda

Fluent

Work Experience

Counter Staff & Customer Care at Retail / Direct Sales Company

November 1, 2024 - Present

Assisted 50+ customers daily by providing professional service and clear communication in a fast-paced retail environment. Maintained 100% accuracy for daily cash handling and financial summaries, demonstrating strong attention to detail and responsibility. Increased sales through proactive product promotion and inventory management. Resolved customer inquiries efficiently using sound judgment under time pressure, ensuring consistent customer satisfaction.

Customer Service & Marketing at ATAK (Kigali Airport Taxi Transport)

March 1, 2024 - November 1, 2024

Coordinated client bookings and responded to service inquiries in English and Kinyarwanda. Managed payments and prepared weekly and monthly written reports for operational tracking and reporting. Improved customer satisfaction by addressing complaints promptly and professionally, ensuring clear communication and reliable service delivery.

Sales Representative & Customer Support at Little Smiles Store

January 1, 2023 - September 1, 2023

Consistently met and exceeded monthly sales targets while building lasting customer relationships to drive repeat purchases. Gathered and documented customer feedback and contributed to service improvements based on observed needs and issues. Provided customer support to maintain product/service quality and client satisfaction.

Sales Representative at Mukamira Milk Store

April 1, 2022 - January 1, 2023

Managed daily sales and maintained accurate stock records to support smooth operations. Strengthened customer loyalty through personalized and reliable service, ensuring consistent availability and dependable communication with customers.

Cashier & Stock Manager at Kindi Mini & Restaurant Bar

January 1, 2022 - March 1, 2022

Balanced daily cash reports with 100% accuracy, ensuring responsible financial handling. Optimized inventory tracking to reduce stock shortages and improve stock availability, supporting consistent service delivery in a busy restaurant/bar setting.