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I am a technology-driven IT Support / Help Desk Specialist who blends technical know-how with a customer-first mindset. I excel at resolving complex issues, mentoring teams, and driving continuous improvement while upholding ethics, accountability, and a strong focus on customer satisfaction. I have led in a leadership capacity for 8+ years and strive to foster a culture of success through proactive communication and personalized service. I consistently aim for high satisfaction by building rapport with clients and delivering compassionate, proactive support. With extensive hands-on experience, I build lasting relationships with clients and colleagues, leveraging clear communication and an improvement mindset to drive efficient, effective IT service delivery and a proven track record of customer satisfaction.…I am a technology-driven IT Support / Help Desk Specialist who blends technical know-how with a customer-first mindset. I excel at resolving complex issues, mentoring teams, and driving continuous improvement while upholding ethics, accountability, and a strong focus on customer satisfaction. I have led in a leadership capacity for 8+ years and strive to foster a culture of success through proactive communication and personalized service. I consistently aim for high satisfaction by building rapport with clients and delivering compassionate, proactive support. With extensive hands-on experience, I build lasting relationships with clients and colleagues, leveraging clear communication and an improvement mindset to drive efficient, effective IT service delivery and a proven track record of customer satisfaction.

Joseph Mardis

Logo Designer, Project Manager, Graphic Designer, +2

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I am a technology-driven IT Support / Help Desk Specialist who blends technical know-how with a customer-first mindset. I excel at resolving complex issues, mentoring teams, and driving continuous improvement while upholding ethics, accountability, and a strong focus on customer satisfaction. I have led in a leadership capacity for 8+ years and strive to foster a culture of success through proactive communication and personalized service. I consistently aim for high satisfaction by building rapport with clients and delivering compassionate, proactive support. With extensive hands-on experience, I build lasting relationships with clients and colleagues, leveraging clear communication and an improvement mindset to drive efficient, effective IT service delivery and a proven track record of customer satisfaction.…I am a technology-driven IT Support / Help Desk Specialist who blends technical know-how with a customer-first mindset. I excel at resolving complex issues, mentoring teams, and driving continuous improvement while upholding ethics, accountability, and a strong focus on customer satisfaction. I have led in a leadership capacity for 8+ years and strive to foster a culture of success through proactive communication and personalized service. I consistently aim for high satisfaction by building rapport with clients and delivering compassionate, proactive support. With extensive hands-on experience, I build lasting relationships with clients and colleagues, leveraging clear communication and an improvement mindset to drive efficient, effective IT service delivery and a proven track record of customer satisfaction.

Available to hire

I am a technology-driven IT Support / Help Desk Specialist who blends technical know-how with a customer-first mindset. I excel at resolving complex issues, mentoring teams, and driving continuous improvement while upholding ethics, accountability, and a strong focus on customer satisfaction. I have led in a leadership capacity for 8+ years and strive to foster a culture of success through proactive communication and personalized service. I consistently aim for high satisfaction by building rapport with clients and delivering compassionate, proactive support.

With extensive hands-on experience, I build lasting relationships with clients and colleagues, leveraging clear communication and an improvement mindset to drive efficient, effective IT service delivery and a proven track record of customer satisfaction.

Skills

Active Directory

Salesforce

Experience Level

Active Directory

Expert

Salesforce

Expert

Work Experience

IT Operations Supervisor and Help Desk Support Specialist at Powersat Communications

December 31, 2024 - October 21, 2025

Led and mentored a team of 6 Help Desk technicians and 6 field technicians, providing ongoing education on new and emerging technologies, products, policies, and procedures. Tracked, monitored, and resolved Level 1–4 technical issues with timely and accurate resolutions. Conducted root-cause analysis using advanced data visualization tools to drive continuous improvement initiatives. Developed standard operating procedures to ensure consistent results across the team and improve overall operations. Installed, configured, and optimized hardware, software, and communications while minimizing downtime. Documented all customer issues, actions taken, and relevant information so technicians could reference a single source of truth.