Available to hire
I am a Senior Engineer with 15+ years of experience in critical operations and network analysis. I am transitioning to Big Data through intensive training in AWS, Python, and ML, and I combine technical expertise with teamwork, adaptability, and strategic vision to turn data into business decisions.
I’m seeking internships or job opportunities to strengthen my skills in Big Data architectures and advanced analytics projects, while continuing to build pipelines and explore AI applications as part of my ongoing professional development.
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Language
Spanish; Castilian
Fluent
English
Intermediate
Work Experience
Data Analysis / AI Projects (Master's)
January 1, 2024 - PresentCareer transition to data analysis through practical Master's projects. Developed an automated integration between AWS and Snowflake combining real estate prices with maps to analyze location and value. Strengthened Artificial Intelligence (AI) skills through prompt creation, LLM models, and testing new AI applications. Built pipelines with AWS services (S3, Glue, Lambda, EC2, Athena, SNS) for data ingestion and transformation. Trained supervised models (Random Forest, Decision Trees, Neural Networks, Linear Regression, Logistic Regression, SVM, KNN) and unsupervised models (PCA and K-Means), optimizing performance metrics with Orange Data Mining and NLP projects. Prepared for AWS Cloud Practitioner certification.
Senior Network Operations Analyst (NOC) at WOM S.A., Chile
June 1, 2022 - February 1, 2023Transformation of raw technical data into trend reports for management, supporting a strategic view of the network status. Strict monitoring of national mobile network performance indicators, managing KPI/KQI records on specialized platforms. 24/7 monitoring of critical metrics through analytical dashboards for early identification of abnormal patterns. Reduction of MTTR by 25% through coordination and bottleneck analysis in resolution processes. Follow-up of new services, ensuring stability through impact analysis and performance validation.
Regional Maintenance Supervisor, Claro Chile Project at ICETEL Ltda.
August 1, 2020 - September 1, 2021Leadership of field operations for the Claro Chile project, optimizing resources through historical and operational data analysis. Implemented a preventive strategy based on historical failure analysis across 145 antennas, improving service stability. Achieved 98% SLA compliance by managing and tracking more than 345 annual maintenance tasks, ensuring MTBF and MTTR metrics met demanding standards. Created follow-up reports and dashboards for stakeholders, providing clear visibility into the performance of the annual plan. Led a team of 10 technicians, managing financial and operational KPIs to maximize resource efficiency.
Network Operations Analyst (NOC) at WOM S.A., Chile
December 1, 2016 - July 1, 2020Management of large data volumes and proactive monitoring using Telco Big Data platforms (Huawei SmartCare, ZMC, Sixbell, among others), focused on customer experience (CEM) and network performance. Detected anomalies and monitored critical KPIs (BER, throughput, others) to identify service degradations at an early stage. Conducted data-driven post-mortem analyses to prevent recurrence of complex incidents. Contributed to network availability, playing a key role in achieving 99% annual network uptime through efficient incident management. Coordinated multidisciplinary teams for complex cross-functional activities.
NOC Shift Manager (Network Operation Center) at ENTEL PCS Telecomunicaciones, Chile
December 1, 2013 - August 1, 2015Leadership of a team of 35+ professionals providing 24/7 supervision of critical services, ensuring operational continuity through predictive monitoring strategies. Ensured operational availability above 99.5% through predictive monitoring. Resource optimization to exceed Service Level Agreements (SLAs) above 95%, identifying failure trends before impact the client. Prepared executive reports based on operational metrics for the Technical Directorate and the regulator (Subtel). Supervision of network changes and interventions, minimizing operational risks through strict protocols. Proactively managed KPIs, identifying improvement opportunities through historical trend analysis.
Head of Operational Back Office at CESMEC – BUREAU VERITAS (BV), Metrology Division
June 1, 2012 - December 1, 2013Led a team of 12 people, ensuring the efficiency of financial processes and inter-departmental coordination. KPI optimization analyzing service times and rates to improve the division's operational KPIs and profitability. Cross-functional coordination acting as the link between technical, commercial, and operational areas to streamline workflows. Developed dashboards and strategic reports for management, enabling data-driven decision-making. Increased billing efficiency by 15% annually through workflow analysis. Optimized procurement processes using e-procurement platforms. Managed clients in the mining sector by monitoring quality and customer satisfaction indicators.
Commercial Supervisor at CESMEC – BUREAU VERITAS (BV), Metrology Division
December 1, 2008 - May 1, 2012Supervision of the commercial team, focusing on strategy development and process optimization to increased customer satisfaction by 20%. Led a team of 4 people, coordinating daily activities to meet commercial targets. Developed strategies to reduce response times by 15% through process optimization, for both internal and external customers. Prepared strategic sales reports based on commercial data analysis and market trends to support executive decision-making, exceeding targets by 10% through pipeline analysis. Developed an analytical system for retention, conversion, and closure with continuous monitoring.
Data Analysis / Big Data Project Lead (Self-Directed) at Independent / Self-Directed Projects
January 1, 2024 - PresentDuring 2024, developed an automated integration between AWS and Snowflake to combine real estate prices with maps for location-based value analysis; built data ingestion and transformation pipelines; explored AI/ML applications and prompt testing for practical use cases.
Senior Network Operations Analyst (NOC) at WOM S.A. Chile
June 1, 2022 - February 28, 2023Transformed raw technical data into trend reports for management, monitored national mobile network KPIs, and maintained 24/7 dashboards for early anomaly detection; reduced MTTR by 25% through bottleneck analysis and coordinated resolution flows.
Regional Maintenance Supervisor - Claro Chile Project at ICETEL Ltda.
August 1, 2020 - September 30, 2021Led field operations for the Claro Chile project, optimizing resources through historical and operational data analysis; implemented a preventive strategy across 145 antennas improving service stability; achieved 98% SLA compliance; produced stakeholder dashboards and led a team of 10 technicians.
Education
Master's in Massive Data Analysis - Big Data at Universidad Europea de Valencia, Spain
January 1, 2025 - January 28, 2026Electronic Civil Engineering (Graduate) at Universidad Iberoamericana de Ciencias y Tecnología, Chile
January 11, 2030 - January 1, 2011Bachelor's Degree in Engineering Sciences at Universidad Iberoamericana de Ciencias y Tecnología, Chile
January 11, 2030 - January 1, 2011Electronic Engineering Degree (Highest Honors) at Universidad de la Frontera, Chile
January 11, 2030 - January 1, 2008Master's in Massive Data Analysis - Big Data at Universidad Europea de Valencia, Spain
January 1, 2025 - January 28, 2026Electronic Civil Engineering (Graduate) at Universidad Iberoamericana de Ciencias y Tecnología, Chile
January 1, 2011 - December 31, 2011Bachelor's Degree in Engineering Sciences at Universidad Iberoamericana de Ciencias y Tecnología, Chile
January 1, 2011 - December 31, 2011Electronic Engineering Degree (Highest Honors) at Universidad de la Frontera, Chile
January 1, 2008 - December 31, 2008Qualifications
ITIL Foundation in IT Service Management
January 11, 2030 - January 28, 2026Design Thinking
January 11, 2030 - January 28, 2026Diploma in Project Management with Agile Methodologies
January 11, 2030 - January 28, 2026Strategic Decision Making
January 11, 2030 - January 28, 2026AWS Cloud Practitioner
January 11, 2030 - January 28, 2026ITIL Foundation in IT Service Management
January 11, 2030 - January 28, 2026Design Thinking - Fundación Telefónica/ Universidad Playa Ancha
January 11, 2030 - January 28, 2026Diploma in Project Management with Agile Methodologies - Fundación Telefónica/Universidad Playa Ancha
January 11, 2030 - January 28, 2026Strategic Decision Making – Pontificia Universidad Católica de Chile
January 11, 2030 - January 28, 2026Huawei Training: Core Mobile Network, Mobile IP, EPC Engineer, SmartCare CEM
January 11, 2030 - January 28, 2026Industry Experience
Telecommunications, Software & Internet, Professional Services, Education, Computers & Electronics
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
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