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I’m Juan Teran, a proactive virtual assistant with experience in B2B support, workforce coordination, and administrative operations. I excel at calendar management, task tracking, and document organization, and I’m comfortable supporting multiple teams across fast-paced environments. I’m highly organized, detail-oriented, and adept at managing multiple tasks remotely. I enjoy streamlining processes, keeping communications clear, and helping teams stay on track by coordinating projects, CRM data, and internal workflows.…I’m Juan Teran, a proactive virtual assistant with experience in B2B support, workforce coordination, and administrative operations. I excel at calendar management, task tracking, and document organization, and I’m comfortable supporting multiple teams across fast-paced environments. I’m highly organized, detail-oriented, and adept at managing multiple tasks remotely. I enjoy streamlining processes, keeping communications clear, and helping teams stay on track by coordinating projects, CRM data, and internal workflows.

Juan Teran

Assistant Producer, Social Media Manager, Content Creator, +4

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I’m Juan Teran, a proactive virtual assistant with experience in B2B support, workforce coordination, and administrative operations. I excel at calendar management, task tracking, and document organization, and I’m comfortable supporting multiple teams across fast-paced environments. I’m highly organized, detail-oriented, and adept at managing multiple tasks remotely. I enjoy streamlining processes, keeping communications clear, and helping teams stay on track by coordinating projects, CRM data, and internal workflows.…I’m Juan Teran, a proactive virtual assistant with experience in B2B support, workforce coordination, and administrative operations. I excel at calendar management, task tracking, and document organization, and I’m comfortable supporting multiple teams across fast-paced environments. I’m highly organized, detail-oriented, and adept at managing multiple tasks remotely. I enjoy streamlining processes, keeping communications clear, and helping teams stay on track by coordinating projects, CRM data, and internal workflows.

Available to hire

I’m Juan Teran, a proactive virtual assistant with experience in B2B support, workforce coordination, and administrative operations. I excel at calendar management, task tracking, and document organization, and I’m comfortable supporting multiple teams across fast-paced environments.

I’m highly organized, detail-oriented, and adept at managing multiple tasks remotely. I enjoy streamlining processes, keeping communications clear, and helping teams stay on track by coordinating projects, CRM data, and internal workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Administrative Assistant at GEC KOFLUX

October 1, 2025 - Present

Provided administrative and project support, including calendar management, task tracking, and document organization. Supported operational workflows and internal processes across teams.

Operations Administrative Assistant at CENTRECOM

February 1, 2025 - October 1, 2025

Coordinated BPO workforce planning for calls, emails, chats, and customer care across B2B clients. Managed team schedules, leave quotas, and task allocation to ensure smooth operations. Maintained accurate records, time tracking, and payroll verification. Assisted teams with operational follow-ups and documentation. Tools: Avaya, Injixo, Power BI, OnTheClock.

Contact Center Agent at CENTRECOM

July 1, 2024 - October 1, 2025

Supported customer accounts via email and phone, processed payments, and updated records. Identified and resolved customer issues, documented interactions, and managed forms. Assisted with flight bookings, process changes, and sales-related inquiries. Maintained CRM data integrity. Tools: Salesforce, Zendesk, SAP, Sabre.

Team Lead at Smiledirect Club

September 1, 2018 - January 1, 2022

Supervised and coached a team of 20 specialists to meet KPIs. Reviewed production data and provided feedback. Processed improvements and coordinated team activities. Handled escalated complaints and clinical reviews. Conducted one-on-one meetings for team development. Served as main point of contact between teams to align objectives (Jira Software).

Administrative Clerk at Smiledirect Club

January 1, 2018 - August 1, 2018

Verified client records and ensured data accuracy (Salesforce). Performed data entry, filing, and general administrative tasks. Handled customer communications via email and forms. Maintained compliant records, data entry, and filing, and handled customer communications.