Bilingual Customer Service Agent (U.S. account) at Concentrix

Resolved ~100 customer interactions per day in English and Spanish via phone and chat (Amazon Connect) for a U.S. account, meeting CSAT and quality targets. De-escalated complex cases and coordinated cross-department resolution within SLA; documented 100% of interactions in the CRM with audit-ready compliance. Handled sensitive customer data under U.S.-grade information security and confidentiality protocols.

Customer Service Associate (Cast Member) at Walt Disney World Resort

Provided guest service at a high-volume entertainment complex in the U.S. including ticketing, wayfinding, and attraction operations. Worked full shifts in English alongside U.S. teams, gaining direct professional service industry experience within a major U.S. brand environment.

Delivered end-to-end audio post-production including dialogue editing and restoration (noise, reverb, clicks, harsh breaths), sound design, and mixing/mastering to platform loudness specifications for short films, audiovisual productions, and live events in Spanish and English. Restored challenging re-anchoring location dialogue using spectral repair workflows, ensuring sync and audio-to-picture conformance for seamless final delivery. Designed original sound effects and ambiences, and maintained organized SFX/music libraries to improve turnaround time. Additionally engineered live event audio as a DJ/operator by running mixers/controllers/PA systems and resolving technical issues in real time in front of audiences.