Juan Infante Flore
I’m a content designer and UX writer with a background in journalism and research.
About
I’m a content designer and UX writer with a background in journalism and research. I enjoy translating complex topics into clear, user-friendly content and I’m passionate about advancing AI trends in conversational design. I’ve built documentation, style guides, and knowledge bases for global audiences and feel comfortable collaborating across disciplines.
I thrive in international, remote teams and love storytelling—presenting insights to product, engineering, marketing, and support stakeholders. My work combines research, synthesis, and practical writing to improve user understanding and reduce support queries.
- 8 years' experience
- Joined January 2026
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
- FrenchIntermediate
Industry experience
- Healthcare
- Transportation & Logistics
- Media & Entertainment
- Professional Services
- Software & Internet
- Education
Work experience· 6 roles
Mentored teams on AI assistant design, conversational UX, and content strategy; guided projects and curriculum development.
Coordination of projects involving diverse stakeholders, ensuring clear communication and alignment. Creation of B2B technical manuals that reduced support queries by 10%. Development of corporate framework that scaled production by 15% without additional costs.
Managed the strategic relationship with B2B clients through CMS (WordPress/Drupal), optimizing digital solutions for health and transportation. Implemented a rapid incident diagnosis system (≤72h), coordinating multidisciplinary teams to reduce response times by 25%. Identified recurring error patterns (forms, navigation) through ticket analysis in Zendesk.
Education· 5
Certifications and awards
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