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I’m a content designer and UX writer with a background in journalism and research. I enjoy translating complex topics into clear, user-friendly content and I’m passionate about advancing AI trends in conversational design. I’ve built documentation, style guides, and knowledge bases for global audiences and feel comfortable collaborating across disciplines. I thrive in international, remote teams and love storytelling—presenting insights to product, engineering, marketing, and support stakeholders. My work combines research, synthesis, and practical writing to improve user understanding and reduce support queries.…I’m a content designer and UX writer with a background in journalism and research. I enjoy translating complex topics into clear, user-friendly content and I’m passionate about advancing AI trends in conversational design. I’ve built documentation, style guides, and knowledge bases for global audiences and feel comfortable collaborating across disciplines. I thrive in international, remote teams and love storytelling—presenting insights to product, engineering, marketing, and support stakeholders. My work combines research, synthesis, and practical writing to improve user understanding and reduce support queries.

Juan Infante Flore

UX Writer, Content Designer, UX Designer, +3

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I’m a content designer and UX writer with a background in journalism and research. I enjoy translating complex topics into clear, user-friendly content and I’m passionate about advancing AI trends in conversational design. I’ve built documentation, style guides, and knowledge bases for global audiences and feel comfortable collaborating across disciplines. I thrive in international, remote teams and love storytelling—presenting insights to product, engineering, marketing, and support stakeholders. My work combines research, synthesis, and practical writing to improve user understanding and reduce support queries.…I’m a content designer and UX writer with a background in journalism and research. I enjoy translating complex topics into clear, user-friendly content and I’m passionate about advancing AI trends in conversational design. I’ve built documentation, style guides, and knowledge bases for global audiences and feel comfortable collaborating across disciplines. I thrive in international, remote teams and love storytelling—presenting insights to product, engineering, marketing, and support stakeholders. My work combines research, synthesis, and practical writing to improve user understanding and reduce support queries.

Available to hire

I’m a content designer and UX writer with a background in journalism and research. I enjoy translating complex topics into clear, user-friendly content and I’m passionate about advancing AI trends in conversational design. I’ve built documentation, style guides, and knowledge bases for global audiences and feel comfortable collaborating across disciplines.

I thrive in international, remote teams and love storytelling—presenting insights to product, engineering, marketing, and support stakeholders. My work combines research, synthesis, and practical writing to improve user understanding and reduce support queries.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

French

Intermediate

Work Experience

Mentor at Conversational Design Institute

January 1, 2023 - December 31, 2023

Mentored teams on AI assistant design, conversational UX, and content strategy; guided projects and curriculum development.

UX Writer & Research at Globant

December 1, 2022 - Present

Coordination of projects involving diverse stakeholders, ensuring clear communication and alignment. Creation of B2B technical manuals that reduced support queries by 10%. Development of corporate framework that scaled production by 15% without additional costs.

Account Manager at Gestracking

May 1, 2021 - Present

Managed the strategic relationship with B2B clients through CMS (WordPress/Drupal), optimizing digital solutions for health and transportation. Implemented a rapid incident diagnosis system (≤72h), coordinating multidisciplinary teams to reduce response times by 25%. Identified recurring error patterns (forms, navigation) through ticket analysis in Zendesk.

Account Manager at Viadirect

December 1, 2018 - Present

Conducted investigative research on current affairs, social issues and cultural topics. Verified sources, fact-checked information and synthesized findings into clear narratives.

Journalist/Researcher at Semanal

April 1, 2018 - December 31, 2018

Researched economic, social and policy-related topics; structured large volumes of information into accessible content frameworks; collaborated with multidisciplinary and multilingual teams to ensure accuracy and clarity of published materials.

Web Designer at OECD

June 1, 2011 - September 30, 2011

Led strategy content definition (keywords, KPI analysis) to increase visits and sales; developed EN/SP content and maintained multiple blogs and web pages.