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Born and raised in Japan, I’ve built academic and professional experience in the United States through study-abroad programs and on-site work. I enjoy cross-cultural environments and bring a bicultural perspective that supports coordination and communication in global teams. I am comfortable working in English and Japanese and I focus on clear, timely collaboration with clients and content creators. I love shaping creator and community operations in fast-moving, live-entertainment contexts, and I’m motivated to contribute to sustainable growth through strong communication, trust-building, and adaptable problem-solving.…Born and raised in Japan, I’ve built academic and professional experience in the United States through study-abroad programs and on-site work. I enjoy cross-cultural environments and bring a bicultural perspective that supports coordination and communication in global teams. I am comfortable working in English and Japanese and I focus on clear, timely collaboration with clients and content creators. I love shaping creator and community operations in fast-moving, live-entertainment contexts, and I’m motivated to contribute to sustainable growth through strong communication, trust-building, and adaptable problem-solving.

Julie Osei-Watanabe

Project Manager, Content Producer, Content Designer, +6

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Born and raised in Japan, I’ve built academic and professional experience in the United States through study-abroad programs and on-site work. I enjoy cross-cultural environments and bring a bicultural perspective that supports coordination and communication in global teams. I am comfortable working in English and Japanese and I focus on clear, timely collaboration with clients and content creators. I love shaping creator and community operations in fast-moving, live-entertainment contexts, and I’m motivated to contribute to sustainable growth through strong communication, trust-building, and adaptable problem-solving.…Born and raised in Japan, I’ve built academic and professional experience in the United States through study-abroad programs and on-site work. I enjoy cross-cultural environments and bring a bicultural perspective that supports coordination and communication in global teams. I am comfortable working in English and Japanese and I focus on clear, timely collaboration with clients and content creators. I love shaping creator and community operations in fast-moving, live-entertainment contexts, and I’m motivated to contribute to sustainable growth through strong communication, trust-building, and adaptable problem-solving.

Available to hire

Born and raised in Japan, I’ve built academic and professional experience in the United States through study-abroad programs and on-site work. I enjoy cross-cultural environments and bring a bicultural perspective that supports coordination and communication in global teams.

I am comfortable working in English and Japanese and I focus on clear, timely collaboration with clients and content creators. I love shaping creator and community operations in fast-moving, live-entertainment contexts, and I’m motivated to contribute to sustainable growth through strong communication, trust-building, and adaptable problem-solving.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Japanese

Fluent

English

Fluent

Work Experience

Guest Service Associate at Universal Studios Japan

May 1, 2017 - February 1, 2020

Provided guest services and support at Universal Studios Japan, assisting guests with inquiries and coordinating operations during peak periods.

Client Support Coordinator / Study Abroad Advisor (Europe) at Ryugaku Center

June 1, 2024 - Present

Provide end-to-end support for clients planning to study abroad, covering consultation, school placement, and enrollment coordination. Coordinate with international language schools and partner institutions to manage program details, availability, and timelines. Deliver visa-related guidance and documentation support, ensuring clients clearly understand application requirements. Assess client goals, budgets, and preferences to propose suitable schools and homestay options while managing multiple cases with accuracy and efficiency. Develop strong communication, problem-solving, and customer experience management skills; collaborate with team members to ensure smooth operations during peak periods.

Client Support Coordinator / Study Abroad Advisor at Ryugaku Center

June 1, 2024 - Present

Provide end-to-end support for clients planning to study abroad, covering consultation, school placement, and enrolment coordination. Coordinate with international language schools and partner institutions to manage program details, availability, and timelines. Deliver visa-related guidance and documentation support, ensuring clients clearly understand application requirements. Assess client goals, budgets, and preferences to propose suitable schools and homestay options. Maintain brand standards and contribute to a consistent, positive guest experience across daily operations; collaborate with team members to ensure smooth operations during peak periods; develop strong communication, problem-solving, and customer experience management skills.

Operations & Client Coordination Associate at El Camino College

February 1, 2021 - June 1, 2024

Provided end-to-end support to clients navigating the study-abroad decision process by understanding individual goals and concerns and delivering clear, considered guidance. Served as primary liaison between clients and overseas institutions, managing communication, timelines, and coordination across multiple cases. Built trust through consistent client interactions, recognized recurring behavioral patterns, and refined communication approaches to improve clarity and overall process flow. Managed a high volume of concurrent cases while meeting strict timelines and accuracy requirements. Delivered guest experiences in a high-volume, live entertainment environment for a globally recognized brand, gaining first-hand exposure to audience behavior and emotional responses across a broad range of scenarios.

Operations & Client Coordination Associate at Europe Ryugaku Center

June 1, 2024 - December 1, 2025

End-to-end support to clients navigating the study-abroad decision process by understanding individual goals and concerns; cross-cultural coordination (Japanese/English); stakeholder communication and follow-up management; documented, organized information; contributed to a smooth experience flow in live and fast-paced environments; clear documentation and information organization; adaptability and accuracy under time-sensitive conditions.