Available to hire
I’m Juliet Mey, a Chief Marketing & Customer Experience Officer with 25+ years delivering brand-led growth across Telecoms, FMCG, and SaaS. I’ve built and led teams (12+) and managed multi-million-dollar budgets to drive sustained commercial growth, 100% client retention, and double-digit NPS improvements.
I excel at turning insights into action through data-driven marketing, end-to-end customer experiences, and cross-functional collaboration with product and sales. I’m passionate about scalable, customer-centric growth and building resilient brands in fast-moving markets.
Experience Level
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Language
English
Fluent
Work Experience
Chief Customer Officer at RelyComply
May 1, 2023 - May 1, 2025Built and scaled the marketing function with a team of 2 and a budget of R3 million, hiring senior hires and negotiating agency contracts. Designed a 3–5 year customer strategy aligned to Gartner's top 2% benchmarks, integrated with product and sales roadmaps. Spearheaded customer feedback mechanisms, increasing customer satisfaction to 10 points through VoC surveys, focus groups, and feedback loops.
Managing Director at North
April 1, 2022 - April 1, 2023Streamlined operating models and forecasting via process redesign and Harvest tooling, increasing on-time project delivery by 70%. Directed a 12-member multi-disciplinary agency operations team (creative, copy, social, PM), improving project delivery timelines by 100% and generating ZAR1.5m revenue. Repositioned brand and refined value proposition, improving client retention by 100%. Implemented progressive HR initiatives, including a four-day workweek.
Customer & Operations Officer at Intellinexus
January 1, 2021 - November 1, 2021Established the first marketing function and delivered a complete rebrand in 18 months, repositioning the business for increased investor interest and a higher valuation. Integrated revenue, operations, and customer strategy to scale delivery and resilience, improving customer experience NPS by 2 points and identifying key delivery gaps. Established client programs, including PickNPay data lake, MediClinic Ongoing Management, and the launch of Snowflake, strengthening client satisfaction across 8 clients.
Founder at Isibindi
December 1, 2018 - January 1, 2021Established and executed comprehensive brand strategy frameworks for 10+ clients, resulting in repeat business and word-of-mouth growth of 25% YoY. Created journey, persona, and brand repositioning programmes, enabling clients to achieve commercial growth targets.
Global Marketing Director at Acceleration
March 1, 2008 - December 31, 2018Directed global marketing across nine offices and four P&L areas, reporting to the CEO, managing a $100,000 budget and multi-agency model. Achieved a global rebrand in 10 months under budget, strengthening market position and revenue performance. Lifted internal NPS from -10% to +30% and improved client NPS by 2%.
Education
Generative AI Growth Marketing at IBM
January 11, 2030 - January 16, 2026AI in Marketing at University of Virginia (Darden)
January 11, 2030 - January 1, 2025MEDDIC – Sales Methodology Academy at Sales Methodology Academy
January 11, 2030 - January 1, 2024Design Thinking in Practice at Hasso Plattner School of Design Thinking Africa
January 1, 2020 - January 1, 2020In progress: Generative AI Growth Marketing at IBM
March 1, 2026 - January 16, 2026AI in Marketing at University of Virginia (Darden)
January 1, 2025 - January 16, 2026MEDDIC – Sales Methodology Academy at Sales Methodology Academy
January 1, 2024 - January 16, 2026Design Thinking in Practice at Hasso Plattner School of Design Thinking Africa
January 1, 2020 - January 16, 2026Generative AI Growth Marketing at IBM
March 1, 2026 - January 16, 2026AI in Marketing at University of Virginia (Darden)
January 1, 2025 - January 1, 2025MEDDIC – Sales Methodology at Sales Methodology Academy
January 1, 2024 - January 1, 2024Design Thinking in Practice at Hasso Plattner School of Design Thinking Africa
January 1, 2020 - January 1, 2020Certificate in Generative AI Growth Marketing at IBM
March 1, 2026 - January 16, 2026AI in Marketing at University of Virginia (Darden)
January 1, 2025 - January 1, 2025MEDDIC – Sales Methodology at Sales Methodology Academy
January 1, 2024 - January 1, 2024Design Thinking in Practice at Hasso Plattner School of Design Thinking Africa
January 1, 2020 - January 1, 2020Qualifications
MEDDIC – Sales Methodology Academy
January 1, 2024 - January 16, 2026AI in Marketing
January 1, 2025 - January 16, 2026Design Thinking in Practice
January 1, 2020 - January 1, 2020Generative AI Growth Marketing
January 11, 2030 - January 16, 2026In progress: Generative AI Growth Marketing
March 1, 2026 - January 16, 2026AI in Marketing
January 1, 2025 - January 16, 2026MEDDIC – Sales Methodology Academy
January 1, 2024 - January 16, 2026Design Thinking in Practice
January 1, 2020 - January 16, 2026Generative AI Growth Marketing
March 1, 2026 - January 16, 2026AI in Marketing
January 1, 2025 - January 1, 2025MEDDIC – Sales Methodology
January 1, 2024 - January 1, 2024Design Thinking in Practice
January 1, 2020 - January 1, 2020MEDDIC – Sales Methodology Academy
January 1, 2024 - January 1, 2024AI in Marketing
January 1, 2025 - January 1, 2025Design Thinking in Practice
January 1, 2020 - January 1, 2020Generative AI Growth Marketing
March 1, 2026 - January 16, 2026Industry Experience
Telecommunications, Software & Internet, Consumer Goods, Professional Services, Retail, Media & Entertainment
Experience Level
Expert
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