Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a creative problem-solver with over 15 years of experience in customer support, AI training, and communication strategies. Specializing in enhancing customer experiences, I have resolved over 74,000 customer inquiries, designed 100+ interaction templates, and trained chatbots to improve automated resolution rates. My work has consistently driven high CSAT and NPS ratings, earning recognition for innovation and productivity. In addition to my expertise in customer service, I am an accomplished editor and copywriter, having collaborated with global brands like Nestlé and Coca-Cola to create impactful content that boosts engagement and brand image. Fluent in both Spanish and English, I hold a Bachelor’s degree in Mass Communication and am passionate about leveraging emerging technologies to deliver exceptional results.…I am a creative problem-solver with over 15 years of experience in customer support, AI training, and communication strategies. Specializing in enhancing customer experiences, I have resolved over 74,000 customer inquiries, designed 100+ interaction templates, and trained chatbots to improve automated resolution rates. My work has consistently driven high CSAT and NPS ratings, earning recognition for innovation and productivity. In addition to my expertise in customer service, I am an accomplished editor and copywriter, having collaborated with global brands like Nestlé and Coca-Cola to create impactful content that boosts engagement and brand image. Fluent in both Spanish and English, I hold a Bachelor’s degree in Mass Communication and am passionate about leveraging emerging technologies to deliver exceptional results.

Julieta Arroquy





I am a creative problem-solver with over 15 years of experience in customer support, AI training, and communication strategies. Specializing in enhancing customer experiences, I have resolved over 74,000 customer inquiries, designed 100+ interaction templates, and trained chatbots to improve automated resolution rates. My work has consistently driven high CSAT and NPS ratings, earning recognition for innovation and productivity. In addition to my expertise in customer service, I am an accomplished editor and copywriter, having collaborated with global brands like Nestlé and Coca-Cola to create impactful content that boosts engagement and brand image. Fluent in both Spanish and English, I hold a Bachelor’s degree in Mass Communication and am passionate about leveraging emerging technologies to deliver exceptional results.…I am a creative problem-solver with over 15 years of experience in customer support, AI training, and communication strategies. Specializing in enhancing customer experiences, I have resolved over 74,000 customer inquiries, designed 100+ interaction templates, and trained chatbots to improve automated resolution rates. My work has consistently driven high CSAT and NPS ratings, earning recognition for innovation and productivity. In addition to my expertise in customer service, I am an accomplished editor and copywriter, having collaborated with global brands like Nestlé and Coca-Cola to create impactful content that boosts engagement and brand image. Fluent in both Spanish and English, I hold a Bachelor’s degree in Mass Communication and am passionate about leveraging emerging technologies to deliver exceptional results.

Available to hire

I am a creative problem-solver with over 15 years of experience in customer support, AI training, and communication strategies. Specializing in enhancing customer experiences, I have resolved over 74,000 customer inquiries, designed 100+ interaction templates, and trained chatbots to improve automated resolution rates. My work has consistently driven high CSAT and NPS ratings, earning recognition for innovation and productivity.

In addition to my expertise in customer service, I am an accomplished editor and copywriter, having collaborated with global brands like Nestlé and Coca-Cola to create impactful content that boosts engagement and brand image. Fluent in both Spanish and English, I hold a Bachelor’s degree in Mass Communication and am passionate about leveraging emerging technologies to deliver exceptional results.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Work Experience

Add your work experience history here.

Education

Bachelor Degree in Mass Communication at University of Buenos Aires

March 1, 1998 - July 1, 2006

The Mass Communication career at the University of Buenos Aires (UBA) is a comprehensive and prestigious program that combines theoretical knowledge with practical skills in journalism, media production, public relations, and communication studies. It emphasizes critical thinking, cultural awareness, and ethical communication, preparing students for diverse roles in the media and communication industries. UBA's program is known for its academic rigor, experienced faculty, and strong ties to the media sector.