Available to hire
Hi, I’m Julieth Murcia, a Commercial Operations and Administrative Support professional with over 6 years of experience in sales, lead management, and remote work environments. I excel at client follow-up, database organization, and structured communication, and I’m highly organized and detail-oriented in managing spreadsheets, tracking outreach, and supporting business development initiatives.
I thrive in remote settings, am comfortable working independently, and consistently meet deadlines. I adapt quickly to new tools and teams, coordinating cross-functional efforts to improve efficiency and customer satisfaction.
Skills
Experience Level
Expert
Expert
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Freelance Digital Marketing & Virtual Administrative Support Specialist at Freelance Remote
January 1, 2025 - PresentResearched and compiled B2B lead lists and referral contacts; organized outreach activities, follow-ups, and lead status using spreadsheets and CRM tools; planned and executed Meta Ads campaigns; built content and automation strategies to nurture leads and boost brand visibility; assisted with basic Google Ads administration, reporting, and campaign monitoring; applied data-driven decisions to improve ROI and retention.
Market Developer at JER SA
January 31, 2022 - April 28, 2023Expanded client base by 30% through targeted prospecting and personalized relationship management. Supported B2B client acquisition through structured prospecting and lead management. Delivered product portfolio training to sales teams, enhancing brand knowledge and sales performance. Strengthened customer loyalty by implementing structured follow-up processes and feedback systems. Consistently met and exceeded quarterly sales targets.
Geographic Sales Advisor at La Recetta Soluciones Gastronómicas SAS
August 1, 2017 - January 31, 2021Achieved consistent sales growth through strategic prospecting and customer-focused communication. Managed collections and renewals for a large client portfolio, maintaining high satisfaction rates. Managed a large B2B client portfolio, ensuring organized records and timely follow-ups. Supported business development through referrals, relationship management, and client coordination.
Commercial Operations & Sales Support at Freelance Remote
December 31, 2024 - PresentSupport daily operations of e-commerce stores under a dropshipping model. Coordinate orders, track shipments, and communicate with suppliers and customers. Maintain order records, payments, and customer databases using spreadsheets and CRM tools. Provide multichannel customer service (email, chat, phone), including order confirmations and follow-ups. Support lead follow-up and structured communication processes to ensure timely responses and task completion. Manage workload independently in a remote environment.
Education
Specialization in Strategic and Business Management at Fundación Universitaria Juan de Castellanos
January 1, 2021 - December 31, 2021Bachelor’s Degree in Public Accounting at Fundación Universitaria Juan de Castellanos
January 1, 2020 - December 31, 2020Technical Degree in Accounting and Finance at Fundación Universitaria Juan de Castellanos
January 1, 2013 - December 31, 2013Specialization in Strategic and Business Management at Fundación Universitaria Juan de Castellanos
January 11, 2030 - January 1, 2021Qualifications
Bachelor’s Degree in Public Accounting
January 11, 2030 - January 1, 2020Technical Degree in Accounting and Finance
January 11, 2030 - January 1, 2013Industry Experience
Professional Services, Software & Internet, Media & Entertainment, Retail, Other
Skills
Experience Level
Expert
Expert
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