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Hello, I’m Juliet Onyinye Ezulike, a versatile customer support professional with extensive experience delivering remote client support, CRM management, and operational coordination across hybrid work environments. I excel at handling inquiries, improving response times, and ensuring service recovery through first-contact resolution and meticulous documentation. I thrive in collaborative remote teams and am committed to delivering excellent customer experiences with accuracy and professionalism. In my roles, I have consistently maintained high data quality in CRM systems, supported service delivery initiatives, and contributed to customer loyalty and retention through effective communication and issue resolution. I am eager to bring strong organizational skills, a customer-first mindset, and a proactive approach to solving problems in a dynamic support environment.…Hello, I’m Juliet Onyinye Ezulike, a versatile customer support professional with extensive experience delivering remote client support, CRM management, and operational coordination across hybrid work environments. I excel at handling inquiries, improving response times, and ensuring service recovery through first-contact resolution and meticulous documentation. I thrive in collaborative remote teams and am committed to delivering excellent customer experiences with accuracy and professionalism. In my roles, I have consistently maintained high data quality in CRM systems, supported service delivery initiatives, and contributed to customer loyalty and retention through effective communication and issue resolution. I am eager to bring strong organizational skills, a customer-first mindset, and a proactive approach to solving problems in a dynamic support environment.

Juliet Onyinye Ezulike

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Hello, I’m Juliet Onyinye Ezulike, a versatile customer support professional with extensive experience delivering remote client support, CRM management, and operational coordination across hybrid work environments. I excel at handling inquiries, improving response times, and ensuring service recovery through first-contact resolution and meticulous documentation. I thrive in collaborative remote teams and am committed to delivering excellent customer experiences with accuracy and professionalism. In my roles, I have consistently maintained high data quality in CRM systems, supported service delivery initiatives, and contributed to customer loyalty and retention through effective communication and issue resolution. I am eager to bring strong organizational skills, a customer-first mindset, and a proactive approach to solving problems in a dynamic support environment.…Hello, I’m Juliet Onyinye Ezulike, a versatile customer support professional with extensive experience delivering remote client support, CRM management, and operational coordination across hybrid work environments. I excel at handling inquiries, improving response times, and ensuring service recovery through first-contact resolution and meticulous documentation. I thrive in collaborative remote teams and am committed to delivering excellent customer experiences with accuracy and professionalism. In my roles, I have consistently maintained high data quality in CRM systems, supported service delivery initiatives, and contributed to customer loyalty and retention through effective communication and issue resolution. I am eager to bring strong organizational skills, a customer-first mindset, and a proactive approach to solving problems in a dynamic support environment.

Available to hire

Hello, I’m Juliet Onyinye Ezulike, a versatile customer support professional with extensive experience delivering remote client support, CRM management, and operational coordination across hybrid work environments. I excel at handling inquiries, improving response times, and ensuring service recovery through first-contact resolution and meticulous documentation. I thrive in collaborative remote teams and am committed to delivering excellent customer experiences with accuracy and professionalism.

In my roles, I have consistently maintained high data quality in CRM systems, supported service delivery initiatives, and contributed to customer loyalty and retention through effective communication and issue resolution. I am eager to bring strong organizational skills, a customer-first mindset, and a proactive approach to solving problems in a dynamic support environment.

Skills

CRM

HubSpot

Experience Level

CRM

Expert

HubSpot

Expert

Work Experience

Customer Support Specialist at R&S LOTTO LIMITED

July 20, 2020 - December 1, 2025

Provided remote customer support to 60–80 customers daily via phone, email, and chat, ensuring timely and professional resolution of inquiries. Achieved a 95% first-contact resolution rate, reducing repeat customer inquiries and improving service efficiency. Maintained accurate customer records and interaction logs in CRM systems, ensuring 100% data accuracy and proper follow-up tracking. Assisted customers with product guidance, troubleshooting, and account-related support, improving overall customer satisfaction scores. Maintained an average response time under 5 minutes for live inquiries and under 2 hours for email support.

Customer Service Representative at R&S LOTTO LIMITED

September 1, 2016 - June 1, 2020

Delivered in-person customer service support to 50+ customers daily, assisting with inquiries,transactions, and service requests. Processed payments, orders, and returns with 99% accuracy, ensuring compliance with company policies. Handled and resolved customer complaints professionally, contributing to a 50% increase in customer satisfaction ratings. Maintained accurate customer records, transaction logs, and documentation for reporting purposes. Supported customer engagement and service delivery efforts, improving customer loyalty and retention.