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Operations-minded, cross-functionally experienced young professional. Detail-oriented, pragmatic and thriving in international environments. Works across communications, web and content execution, UX writing, and SEO/optimization projects; experienced with tools like Figma, Localise, Jira, GitHub and LLM-based chatbot development (e.g., GPT, Claude).…

Julija Zagurskyte

UX Writer, Web Developer, PR Freelancer, +2

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Operations-minded, cross-functionally experienced young professional. Detail-oriented, pragmatic and thriving in international environments. Works across communications, web and content execution, UX writing, and SEO/optimization projects; experienced with tools like Figma, Localise, Jira, GitHub and LLM-based chatbot development (e.g., GPT, Claude).…

Available to hire

Operations-minded, cross-functionally experienced young professional. Detail-oriented, pragmatic and thriving in international environments.

Works across communications, web and content execution, UX writing, and SEO/optimization projects; experienced with tools like Figma, Localise, Jira, GitHub and LLM-based chatbot development (e.g., GPT, Claude).

Skills

Work Experience

UX Writer at TicketSwap

February 1, 2024 - June 1, 2024

Crafted copy for the platform’s first static chatbot to keep messaging consistent and aligned with the brand voice, resolving 44% of user queries at the time. Boosted SERP rankings across 19 platform languages by working on SEO meta text and paid ads optimization and localization. Built operational knowledge across tools (Figma, Localise, Jira, GitHub, GenAI tools) and worked with custom GPT concepts and Claude. Diagnosed inefficiencies in a fragmented 150+ article knowledge base, then redesigned information architecture and individual content structure.

UX Writer – TicketSwap at TicketSwap

May 1, 2022 - July 1, 2023

Audited and reworked an event verification process by mapping and redesigning a manual workflow. Coordinated with designers and engineers to implement a solution saving €68k in outsourced costs. Buying team ops: applied user flow understanding to design and implement a risk-aware, on-brand-and-legal buying risk / upsell process for physical ticket sales; coordinated tools, warnings and touchpoints across the flow aligned with legal, partner and internal stakeholders; translated complex operational processes into a low-friction user experience.

Public Relations Officer – Student Association at Caerus Board Manager

May 1, 2022 - July 1, 2023

Managed and ensured stable communications to all 370 members; informed them about news, updates, and events. Ran website, newsletter, Instagram page and WhatsApp group chats. Created and supported promotional materials for association events. Developed handover/transition documents to ensure smooth turnover and cover successor training. UX/Support automation contribution: helped rebuild the system so TicketSwap’s customer support chatbot resolves ~70% of cases, reducing manual load on support staff.