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I'm Justin Erai Jurado, a customer-service and web-support professional with over seven years of experience helping businesses delight customers, boost sales, and organize work. I build strong customer bonds, manage sales calls, and deliver precise office and tech support with a friendly, solutions-focused approach. I excel with CRM, sales scripts, Excel, Google Workspace, Jira, Canva, and collaboration tools like MS Teams and Slack. I thrive in fast-paced environments, consistently delivering clear results, high customer satisfaction, and reliable support that keeps teams moving forward.…I'm Justin Erai Jurado, a customer-service and web-support professional with over seven years of experience helping businesses delight customers, boost sales, and organize work. I build strong customer bonds, manage sales calls, and deliver precise office and tech support with a friendly, solutions-focused approach. I excel with CRM, sales scripts, Excel, Google Workspace, Jira, Canva, and collaboration tools like MS Teams and Slack. I thrive in fast-paced environments, consistently delivering clear results, high customer satisfaction, and reliable support that keeps teams moving forward.

Justine rai Jurado

Copywriter, Content Creator, Content Designer, +1

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I'm Justin Erai Jurado, a customer-service and web-support professional with over seven years of experience helping businesses delight customers, boost sales, and organize work. I build strong customer bonds, manage sales calls, and deliver precise office and tech support with a friendly, solutions-focused approach. I excel with CRM, sales scripts, Excel, Google Workspace, Jira, Canva, and collaboration tools like MS Teams and Slack. I thrive in fast-paced environments, consistently delivering clear results, high customer satisfaction, and reliable support that keeps teams moving forward.…I'm Justin Erai Jurado, a customer-service and web-support professional with over seven years of experience helping businesses delight customers, boost sales, and organize work. I build strong customer bonds, manage sales calls, and deliver precise office and tech support with a friendly, solutions-focused approach. I excel with CRM, sales scripts, Excel, Google Workspace, Jira, Canva, and collaboration tools like MS Teams and Slack. I thrive in fast-paced environments, consistently delivering clear results, high customer satisfaction, and reliable support that keeps teams moving forward.

Available to hire

I’m Justin Erai Jurado, a customer-service and web-support professional with over seven years of experience helping businesses delight customers, boost sales, and organize work. I build strong customer bonds, manage sales calls, and deliver precise office and tech support with a friendly, solutions-focused approach.

I excel with CRM, sales scripts, Excel, Google Workspace, Jira, Canva, and collaboration tools like MS Teams and Slack. I thrive in fast-paced environments, consistently delivering clear results, high customer satisfaction, and reliable support that keeps teams moving forward.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Virtual Assistant / Canva Editor at Scholarly

November 1, 2023 - May 1, 2025

Supported tutors so that students always received help quickly and effectively through online chat. Used Canva to design engaging presentations, practice tests, and learning guides that aided understanding and participation. Helped manage office tasks such as sending out award certificates using LMS and Tidio, and keeping learning materials tidy and ready to use.

Sales Representative / Cold Caller at LawnStarter

August 1, 2021 - November 1, 2023

Increased earnings by taking calls from interested people and turning them into happy customers for lawn mowing services. Crushed monthly sales goals, consistently hitting 75–85% of target, even though the target was 65%. Drove higher-value sales by upselling extra services 12–15% of the time, easily surpassing a 10% goal. Built strong connections with customers, identified needs, and offered solutions that led to many successful sales.

Customer Service Representative & Web Support Specialist at Alorica

February 1, 2018 - August 1, 2021

Helped bank customers with credit cards, debit cards, personal loans, and rewards programs. Answered questions from various parts of the bank (retail, offices, airlines, vacation clubs, NFL). Became proficient at solving complex money questions, moved money between accounts (balance transfers), closed accounts, handled complaints, helped customers use rewards, and checked loan eligibility. Consistently achieved a 90% customer satisfaction score for three months. Promoted to Web Support Specialist; served as main point of contact for digital issues, managing call duration (Average Handle Time) and After-Call Work during busy periods.