Jyotima Singh

Deputy Manager, Customer Service at Axis Bank Ltd.

Supervised clerical and customer-facing operations including teller activities and daily transaction checks. Oversaw data entry, accounts services, and compliance verification (KYC/AML). Ensured accuracy in customer records, filing, and documentation. Resolved customer issues promptly to ensure satisfaction and retention. Coordinated with internal teams to enhance workflow and service delivery. Streamlined account management procedures by centralizing documentation workflows, supporting regulatory compliance and minimizing processing delays. Developed robust audit trails for customer account modifications, reinforcing traceability and supporting adherence to internal risk and compliance standards.

Assistant Manager, Cash Management & Forex Services at Axis Bank Ltd.

Managed cash transactions, Forex documentation, and client servicing. Handled financial data entry, reconciliation, and reporting. Developed strong communication and multitasking skills in a high-volume environment. Promoted in 2022 for outstanding performance and attention to detail. Streamlined daily reconciliation processes for cash and foreign exchange operations by integrating digital tools, contributing to improved transactional accuracy and efficiency.

PGDM Intern – Banking & Finance Program at Axis Bank

Provided clerical and administrative support to the branch operations team. Developed foundational experience in customer interaction and transaction processing. Processed and verified daily banking transactions, ensuring accuracy in records management and compliance with regulatory standards.

Deputy Manager, Customer Service at Axis Bank Ltd

Supervised clerical and customer-facing operations including teller activities and daily transaction checks. Oversaw data entry, account services, and compliance verification (KYC/AML). Ensured accuracy in customer records, filing and documentation. Resolved customer issues promptly to ensure satisfaction and retention. Coordinated with internal teams to enhance workflow and service delivery. Streamlined account management procedures and developed robust audit trails for customer account modifications, reinforcing traceability and adherence to internal risk and compliance standards.

Assistant Manager, Cash Management & Forex Services at Axis Bank Ltd

Managed cash transactions, foreign exchange documentation, and client servicing. Handled financial data entry, reconciliation and reporting. Developed strong communication and multitasking skills in a high-volume environment. Recognized in 2022 for outstanding performance and attention to detail. Streamlined daily reconciliation processes for cash and foreign exchange operations by integrating digital tools, contributing to improved transactional accuracy and efficiency.

Assistant Manager, Relationship Manager (Transaction Banking) at Axis Bank Ltd

Supported clients on boarding and maintained corporate relationships. Assisted in documentation, account management, and process improvements. Provided excellent customer service and helped optimize banking operations. Streamlined transaction processes by integrating new digital platforms, enhancing reliability and efficiency for corporate banking clients.