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I’m Jotsna Harrison, a customer success and learning consulting professional with 16 years of experience across client services, customer experience, project delivery, and capability building. I enjoy translating complex business needs into clear plans and practical solutions—whether I’m partnering with stakeholders to improve service excellence, coordinating governance for smooth execution, or turning insights into learning that drives adoption. Alongside my consulting background, I’m also a creative content and video specialist. I ideate and create brand storytelling for social media—especially Instagram posts, Reels, short-form videos, scripts, captions, and voiceover—while keeping a consistent visual and voice identity. My approach is customer-focused, detail-oriented, and ownership-driven, and I like working independently or with cross-functional teams to deliver work from idea through final execution.…I’m Jotsna Harrison, a customer success and learning consulting professional with 16 years of experience across client services, customer experience, project delivery, and capability building. I enjoy translating complex business needs into clear plans and practical solutions—whether I’m partnering with stakeholders to improve service excellence, coordinating governance for smooth execution, or turning insights into learning that drives adoption. Alongside my consulting background, I’m also a creative content and video specialist. I ideate and create brand storytelling for social media—especially Instagram posts, Reels, short-form videos, scripts, captions, and voiceover—while keeping a consistent visual and voice identity. My approach is customer-focused, detail-oriented, and ownership-driven, and I like working independently or with cross-functional teams to deliver work from idea through final execution.

Jotsna Harrison

Project Manager, Voiceover Artist, Comic Illustrator, +6

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I’m Jotsna Harrison, a customer success and learning consulting professional with 16 years of experience across client services, customer experience, project delivery, and capability building. I enjoy translating complex business needs into clear plans and practical solutions—whether I’m partnering with stakeholders to improve service excellence, coordinating governance for smooth execution, or turning insights into learning that drives adoption. Alongside my consulting background, I’m also a creative content and video specialist. I ideate and create brand storytelling for social media—especially Instagram posts, Reels, short-form videos, scripts, captions, and voiceover—while keeping a consistent visual and voice identity. My approach is customer-focused, detail-oriented, and ownership-driven, and I like working independently or with cross-functional teams to deliver work from idea through final execution.…I’m Jotsna Harrison, a customer success and learning consulting professional with 16 years of experience across client services, customer experience, project delivery, and capability building. I enjoy translating complex business needs into clear plans and practical solutions—whether I’m partnering with stakeholders to improve service excellence, coordinating governance for smooth execution, or turning insights into learning that drives adoption. Alongside my consulting background, I’m also a creative content and video specialist. I ideate and create brand storytelling for social media—especially Instagram posts, Reels, short-form videos, scripts, captions, and voiceover—while keeping a consistent visual and voice identity. My approach is customer-focused, detail-oriented, and ownership-driven, and I like working independently or with cross-functional teams to deliver work from idea through final execution.

Available to hire

I’m Jotsna Harrison, a customer success and learning consulting professional with 16 years of experience across client services, customer experience, project delivery, and capability building. I enjoy translating complex business needs into clear plans and practical solutions—whether I’m partnering with stakeholders to improve service excellence, coordinating governance for smooth execution, or turning insights into learning that drives adoption.

Alongside my consulting background, I’m also a creative content and video specialist. I ideate and create brand storytelling for social media—especially Instagram posts, Reels, short-form videos, scripts, captions, and voiceover—while keeping a consistent visual and voice identity. My approach is customer-focused, detail-oriented, and ownership-driven, and I like working independently or with cross-functional teams to deliver work from idea through final execution.

Skills

Leadership

LMS

Experience Level

Leadership

Expert

LMS

Expert

Work Experience

Founder & Social Media Content Creator at Tokobliss

January 1, 2025 - Present

Created and managed the Tokobliss brand presence from scratch, owning the end-to-end creative process: ideation, concepts, hooks, scripts, visual storytelling, video creation, editing, and publishing. Produced product, educational, lifestyle, promotional, and brand-storytelling content while maintaining consistent voice and visual identity. Developed beauty and skincare content by translating product benefits and ingredients into clear, engaging posts and reels, including voice-led narration/voiceovers.

Learning Consulting Manager – Learning & Development Initiatives at Tata Consultancy Services

January 1, 2021 - August 1, 2024

Led capability-building initiatives for large operational and cross-functional teams, aligning skill development with organizational and client requirements. Designed learning roadmaps to support digital transformation, workflow adoption, and performance improvement across geographies. Partnered with leadership to identify critical capability gaps and design targeted interventions to improve service quality and customer experience. Strengthened program governance with metrics-based insights and continuous learning improvements. Created digital training modules, structured process learning, and scalable onboarding content for new systems and product features. Coordinated global rollout including communications, adoption plans, and performance measurement, delivering measurable efficiency gains and higher learner adoption of digital workflows.

Project Consultant – Client Services at Tata Consultancy Services

January 1, 2020 - August 31, 2024

Led consulting-led client engagements for Tata SIA Airlines (Vistara) focused on enhancing customer experience and service delivery. Served as a primary point of contact for key stakeholders, building trust through proactive engagement, governance, and advisory support. Partnered with business leaders to understand operational challenges, recommend improvement opportunities, and drive customer-centric transformation initiatives. Directed project governance, stakeholder communication, risk management, and issue resolution; collaborated with cross-functional teams to optimize processes and strengthen overall customer experience.

Project Consultant – Client Services at Tata Consultancy Services (TCS)

January 1, 2020 - August 31, 2024

Led strategic client engagements for Tata SIA Airlines (Vistara), delivering consulting-led solutions to enhance customer experience and service delivery. Served as a primary stakeholder point of contact through proactive engagement, governance, and advisory support. Partnered with business leaders to identify operational challenges, recommend improvement opportunities, and drive customer-centric transformation initiatives. Directed project governance, risk management, stakeholder communication, and issue resolution in collaboration with cross-functional teams to strengthen service delivery and business continuity.

Learning & Development Manager / Learning Consulting at Tata Consultancy Services

April 1, 2016 - December 31, 2020

Acted as a strategic learning partner to business leaders and client stakeholders by identifying capability requirements and delivering business-aligned learning solutions. Designed leadership, communication, managerial effectiveness, and Train-the-Trainer programs aligned to organizational and client objectives. Led learning operations and stakeholder engagement while managing a team of 20+ learning professionals across geographies. Built learning roadmaps, onboarding content, digital modules, and blended learning experiences supporting digital transformation and workflow adoption; used stakeholder feedback, client insights, and learning analytics to improve learning effectiveness and outcomes.

Learning & Development Manager / Learning Consulting at Tata Consultancy Services (TCS)

April 1, 2016 - December 31, 2020

Acted as a strategic learning partner to business leaders and client stakeholders, identifying capability needs and designing business-aligned learning solutions. Designed leadership, communication, managerial effectiveness, and Train-the-Trainer programs aligned to organisational and client objectives. Led learning operations and stakeholder engagement while managing a team of 20+ learning professionals across geographies. Built learning roadmaps, digital training modules, onboarding content, and blended learning experiences to support digital transformation and workflow adoption; used stakeholder feedback and learning analytics to improve learning effectiveness and business outcomes.

Learning & Development Manager at Tata Consultancy Services

April 1, 2016 - December 1, 2020

Designed and facilitated leadership and behavioral development programs for emerging, mid-level, and senior leaders across India, UK, and Australia. Strengthened succession pipelines with structured development journeys and competency-based interventions. Developed enterprise-level learning roadmaps aligned with business priorities; established evaluation frameworks and governance for content quality, facilitator standards, and delivery consistency. Digitally enabled learning, increasing accessibility and learner engagement by 32%.

Certified Master Trainer & Learning Specialist at Convergys / AT&T

April 1, 2008 - March 1, 2016

Designed and delivered large-scale blended training programs focusing on behavioral, communication, and functional skills. Created instructional content, eLearning modules, assessments, and performance-based paths for diverse learners. Implemented a digital learning program increasing training accessibility by 50%, coached instructors to improve delivery quality, and collaborated with leadership to translate performance data into capability-based solutions.