Available to hire
UX/UI & Conversational AI designer with 13 years bridging consumer behavior research and apparel design systems into intuitive digital products. Builds automated, high-converting e-commerce experiences and conversion-focused conversational workflows.
Known for engineering full-fidelity storefront and AI-driven UX systems, optimizing checkouts and cross-sell flows, and delivering end-to-end implementation-ready designs using Figma, conversation design, and prompt/AI systems logic.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Remote Digital Experience Creator & Founder at CREATIVE CONFIDENCE QUEEN
March 1, 2022 - January 1, 2025Architected information hierarchy and visual layouts for an independent digital learning platform using Podia to support progressive user onboarding. Designed cross-platform visual assets and content layouts using Canva while maintaining brand system consistency across separate web properties and social channels.
Remote E-commerce Platform & UX Tester at KMARIE DESIGNS & BLACK AND LEOARD
September 1, 2020 - December 1, 2023Evaluated usability and features across Squarespace before migrating the commerce infrastructure to Shopify to improve mobile checkout dynamics. Used analytics insights via Meta Business Suite to audit conversion paths and adjust visual layout and typographic hierarchy to maximize user click-through rates. Restructured product metadata and SEO taxonomy to improve organic search discoverability and streamline catalog navigation.
Flooring, Paint & Home Decor Specialist / Systems Lead at Lowe’s Companies, Inc.
June 1, 2013 - PresentLed end-to-end in-store and user-centered experience improvements as a high-performing specialist and systems lead. Recognized for consistently exceeding sales targets, improving customer retention, and translating complex technical contractor requirements and blueprint-like information into accessible, empathetic, human-centered guidance. Conducted thousands of qualitative user research sessions to diagnose customer friction points and recommend optimal visual and spatial design solutions. Also trained and onboarded internal teams across complex enterprise installation management systems to ensure data accuracy and consistent execution.
Education
B.S. in Apparel Design at Oklahoma State University
January 1, 2011 - July 15, 2026Qualifications
Certified Professional Tracks (Section ProFAl)
June 1, 2026 - July 15, 2026Professional Virtual Assistant Certificate
May 1, 2021 - July 15, 2026Certified Professional Tracks (Codecademy)
January 11, 2030 - July 15, 2026The Complete Canva Masterclass Certificate (Udemy)
June 1, 2021 - July 15, 2026Python 3 Certificate (Codecademy - tracks listed as completed)
January 11, 2030 - July 15, 2026Introduction to UI & UX Design Certificate (Codecademy - tracks listed as completed)
January 11, 2030 - July 15, 2026Learn the Command Line Certificate (Codecademy - tracks listed as completed)
January 11, 2030 - July 15, 2026Industry Experience
Education, Retail, Software & Internet, Media & Entertainment, Professional Services
Advanced conversational system prototype demonstrating real-time sentiment matching, intent taxonomy tracking, and automated objection handling logs.
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