Available to hire
I’m Khaleeda M. Nor, a business and operations professional with 7+ years of experience across remote operations, customer success, project coordination, HR training support, and digital-first client service. I’m comfortable coordinating day-to-day workflows, scheduling and documentation, stakeholder communication, and delivering accurate reporting and forecasts that help teams stay aligned and on track.
I also support growth through business development and digital campaign operations—handling campaign validation, social media coordination, revenue reporting, invoicing and quotation preparation, and client engagement. From onboarding and internal communications to end-to-end execution support for digital advertising, I bring a structured, fast-paced, client-focused approach to keep operations running smoothly and strengthen relationships.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Remote Operations / Customer Success / Project Coordination professional
January 1, 2024 - PresentHandled remote operations, customer success activities, and project coordination with a business development focus (details limited in provided resume text).
Remote Operations / Customer Success / Project Coordination Professional at Pru dential BSN Takaful Berhad (PDS)
January 1, 2024 - PresentSupported remote operations and client success activities across service delivery and business operations. Managed scheduling and documentation, prepared client voices, quotations, and accurate pricing and billing information, and coordinated property inspection appointment schedules. Completed detailed inspections of residential properties and prepared reports for homebuyers and property owners. Assisted social media operations by creating, recording, and scheduling digital content.
HR & Training Development (Digital Client Services Executive) at PDS (Property Defect Solutions)
January 1, 2024 - PresentCoordinated training and HR-related activities such as scheduling sessions, preparing training materials, managing attendance, and supporting onboarding/orientation documentation. Prepared internal communications for training schedules and HR updates, and supported HR administration including filings, data entry, recruitment logistics, and monthly payroll claim submissions.
Operations / HR & Training Development Executive (HR & Training) at Prudential BSN Takaful Berhad - Property Defect Solutions (PDS)
January 1, 2023 - December 31, 2023Delivered HR & training development support and coordinated training and related tasks for internal and digital client service operations (details limited in provided resume text).
HR & Training Development Intern at Volvo Malaysia Sdn Bhd
January 1, 2023 - December 31, 2023Organized onboarding and employee training support including scheduling, training materials, attendance management, and preparation of HR communications covering training schedules, policy updates, and HR announcements. Provided HR administration support such as filing, data entry, recruitment logistics, and monthly payroll claim submissions.
Business Development Professional at Prudential BSN Takaful Berhad / PDS (Property Defect Solutions)
January 1, 2023 - PresentManaged business development and client-facing activities while supporting operations related to property defect solutions. Coordinated interactions between stakeholders, maintained documentation and follow-ups, and contributed to smooth execution of business processes and customer servicing.
Digital Client Services Executive at Astro Media Solutions
January 1, 2019 - December 31, 2022Supported end-to-end execution of digital advertising campaigns, including task delegation and daily workflow coordination. Prepared monthly digital revenue reports and weekly forecasts for management. Collaborated on internal media solutions, contributing to UI/UX planning and UAT for Astro Radar Plus, and coordinated campaign validation and approval processes to ensure campaigns met client objectives and technical requirements.
Business Development Professional at Astro Media Solutions
January 1, 2019 - December 31, 2022Delivered end-to-end digital advertising campaign execution support, including task delegation and day-to-day workflow coordination. Prepared monthly digital revenue reports and weekly forecasts for management. Coordinated campaign validation and approval processes prior to launch to ensure campaign objectives and technical requirements were met. Collaborated on internal media system development and supported UI/UX planning and UAT for Astro Radar Plus.
Customer Success / Remote Operations / Project Coordination at Astro Media Solutions / Volvo Malaysia Sdn Bhd
January 1, 2019 - December 31, 2022Supported end-to-end execution of digital advertising and campaign operations, including task delegation and daily workflow coordination. Prepared monthly digital revenue reports and weekly forecasts for management, supported campaign validation/approval processes prior to launch, and coordinated social media operations. Collaborated on internal media system development, including UI planning and UAT for Astro Radar Plus, and managed client communications and stakeholder follow-ups.
Operations and Client Services Executive / Team Coordination role at Volvo Malaysia Sdn Bhd
October 1, 2017 - April 20, 2018Managed business operations and client services through professional coordination and direct client communication. Prepared client quotations and invoicing-related details with accuracy in pricing, service information, and billing. Coordinated and scheduled property inspection appointments and produced detailed inspection reports (early ~50 residential properties). Supported social media operations by creating, recording, and scheduling digital content; organized promotional activities and group presentations to increase product awareness and lead generation. Coordinated employee training sessions (scheduling, materials, attendance management), supported onboarding and orientation documentation, and provided HR administration support including data entry, recruitment logistics, and monthly payroll claim submissions.
Client Services / Digital Advertising Operations Executive at Astro Media Solutions
October 1, 2017 - April 1, 2018Oversaw operational coordination for digital advertising campaigns, including campaign workflows, approvals, and validation steps to meet client objectives and technical requirements. Supported client relationship management through presentations, proposals/quotations, accurate service and billing information, and structured communication across teams. Assisted with forecasting and reporting and helped organise event/operational logistics for the organisation.
Education
Bachelor in International (with Honours) at Management & Science University, Malaysia
January 1, 2015 - January 1, 2018Diploma in Business Management (with Honours) at Polytechnic of Sultan Salahuddin Abdul Aziz Shah, Malaysia
January 1, 2012 - January 1, 2015Bachelor in International (with Honours) at Management & Science University, Malaysia
January 1, 2015 - January 1, 2018Diploma in Business Management (with Honours) at Polytechnic of Sultan Salahuddin Abdul Aziz Shah, Malaysia
January 1, 2012 - January 1, 2015Bachelor of International (with Honours) at Management & Science University, Malaysia
January 1, 2015 - January 1, 2018Diploma of Business Management (with Honours) at Polytechnic of Sultan Salahuddin Abdul Aziz Shah, Malaysia
January 1, 2012 - January 1, 2015Qualifications
Industry Experience
Financial Services, Professional Services, Media & Entertainment, Real Estate & Construction, Government
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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