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I'm a former middle grades Language Arts and Social Studies teacher with 8+ years in the classroom, where I designed engaging, data-driven instruction and supported diverse learners. I've also spent four years on an insurance operations team, writing SOPs and refining business processes while coordinating multiple outsourcing groups. I'm active in the independent publishing industry and am seeking a fully remote role that leverages my instructional, operational, and leadership strengths to help teams stay efficient and creative. I'm excited to bring a collaborative, detail-oriented approach to a remote role where I can contribute to process improvements, content creation, and promotional initiatives while delivering reliable results. I have 10k+ followers on Instagram and 5k+ on TikTok. I am fluent in coordinating with authors and influencers alike. I am also adept at creating content that garners thousands of views for both platforms.…I'm a former middle grades Language Arts and Social Studies teacher with 8+ years in the classroom, where I designed engaging, data-driven instruction and supported diverse learners. I've also spent four years on an insurance operations team, writing SOPs and refining business processes while coordinating multiple outsourcing groups. I'm active in the independent publishing industry and am seeking a fully remote role that leverages my instructional, operational, and leadership strengths to help teams stay efficient and creative. I'm excited to bring a collaborative, detail-oriented approach to a remote role where I can contribute to process improvements, content creation, and promotional initiatives while delivering reliable results. I have 10k+ followers on Instagram and 5k+ on TikTok. I am fluent in coordinating with authors and influencers alike. I am also adept at creating content that garners thousands of views for both platforms.

Kelsey S. Isley

Writer, Content Creator, Content Producer, +3

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I'm a former middle grades Language Arts and Social Studies teacher with 8+ years in the classroom, where I designed engaging, data-driven instruction and supported diverse learners. I've also spent four years on an insurance operations team, writing SOPs and refining business processes while coordinating multiple outsourcing groups. I'm active in the independent publishing industry and am seeking a fully remote role that leverages my instructional, operational, and leadership strengths to help teams stay efficient and creative. I'm excited to bring a collaborative, detail-oriented approach to a remote role where I can contribute to process improvements, content creation, and promotional initiatives while delivering reliable results. I have 10k+ followers on Instagram and 5k+ on TikTok. I am fluent in coordinating with authors and influencers alike. I am also adept at creating content that garners thousands of views for both platforms.…I'm a former middle grades Language Arts and Social Studies teacher with 8+ years in the classroom, where I designed engaging, data-driven instruction and supported diverse learners. I've also spent four years on an insurance operations team, writing SOPs and refining business processes while coordinating multiple outsourcing groups. I'm active in the independent publishing industry and am seeking a fully remote role that leverages my instructional, operational, and leadership strengths to help teams stay efficient and creative. I'm excited to bring a collaborative, detail-oriented approach to a remote role where I can contribute to process improvements, content creation, and promotional initiatives while delivering reliable results. I have 10k+ followers on Instagram and 5k+ on TikTok. I am fluent in coordinating with authors and influencers alike. I am also adept at creating content that garners thousands of views for both platforms.

Available to hire

I’m a former middle grades Language Arts and Social Studies teacher with 8+ years in the classroom, where I designed engaging, data-driven instruction and supported diverse learners. I’ve also spent four years on an insurance operations team, writing SOPs and refining business processes while coordinating multiple outsourcing groups. I’m active in the independent publishing industry and am seeking a fully remote role that leverages my instructional, operational, and leadership strengths to help teams stay efficient and creative.

I’m excited to bring a collaborative, detail-oriented approach to a remote role where I can contribute to process improvements, content creation, and promotional initiatives while delivering reliable results.

I have 10k+ followers on Instagram and 5k+ on TikTok. I am fluent in coordinating with authors and influencers alike. I am also adept at creating content that garners thousands of views for both platforms.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Sr. Business Process Specialist at MarshMcLennan Agency Mid-Atlantic

January 1, 2024 - Present

Created a 'Best Practices' document to improve the processes, procedures, and daily practices of new colleagues on the certificates team to increase efficiency and effectiveness. Earned a promotion each year with the company. Managed three outsourcing teams' workloads daily. Helped account managers obtain solutions to their problems. Collected data that drives efficiency and hours saved. Maintained workflows for three outsourcing teams. Rewrote workflows for company-wide standard procedures. Led training for new hires on a quarterly basis. Monitored special projects and rush requests. Onboarded/offboarded contingent workers. Reviewed and approved contracts with outsourcing vendors and independent contractors.

Business Process Specialist at MarshMcLennan Agency Mid-Atlantic

January 1, 2023 - January 1, 2024

Supported process improvement initiatives and maintained company-wide standard procedures. Collaborated with outsourcing teams and assisted account managers with issue resolution. Contributed to data collection for efficiency metrics and operational reporting.

Insurance/Client Services Processor at MarshMcLennan Agency Mid-Atlantic

January 1, 2022 - January 1, 2023

Processed insurance client services tasks and supported certificate-related workflows. Assisted with data entry, coordination with vendors, and process improvements to support client needs.

Influencer Manager at The Author Agency

March 1, 2025 - September 1, 2025

Vet influencers who apply for ARCs, manage 10-20 new releases per month, deliver ARCs to influencers who pass vetting, field questions from influencers, and ensure reviews are posted in a timely manner.