Detail-oriented and player-focused professional with a strong background in Customer Support and a passion for video games. Experienced in identifying, documenting, and communicating issues clearly and efficiently. Skilled at reproducing bugs, following test cases, and providing concise, actionable feedback to improve user experience. Known for strong problem-solving abilities, attention to detail, and collaboration with technical teams to resolve issues. Brings a player-first mindset and a deep understanding of how usability, performance, and clarity impact overall game quality.…

Keiran Meicher

Detail-oriented and player-focused professional with a strong background in Customer Support and a passion for video games. Experienced in identifying, documenting, and communicating issues clearly and efficiently. Skilled at reproducing bugs, following test cases, and providing concise, actionable feedback to improve user experience. Known for strong problem-solving abilities, attention to detail, and collaboration with technical teams to resolve issues. Brings a player-first mindset and a deep understanding of how usability, performance, and clarity impact overall game quality.…

Available to hire

Detail-oriented and player-focused professional with a strong background in Customer Support and a passion for video games. Experienced in identifying, documenting, and communicating issues clearly and efficiently. Skilled at reproducing bugs, following test cases, and providing concise, actionable feedback to improve user experience. Known for strong problem-solving abilities, attention to detail, and collaboration with technical teams to resolve issues. Brings a player-first mindset and a deep understanding of how usability, performance, and clarity impact overall game quality.

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Language

English
Fluent

Work Experience

Customer Support Specialist at CUR8
January 1, 2020 - January 1, 2025
Supported organizers and consumers via web and streaming platforms, resolving account, ticketing, and technical issues. Guided users through site navigation, platform features, and step-by-step troubleshooting. Managed high-volume customer inquiries using Zendesk and other customer support tools. Handled ticket sales, purchase verification, and customer communications while maintaining a 90%+ customer satisfaction rating. Created Macros and Process documentation to ensure consistent, accurate support.
Stage Technician at Green Valley Theatre
January 1, 2019 - January 1, 2020
Assisted with installation, maintenance, and troubleshooting of technical equipment. Management and organization of cables, props, and stage materials efficiently. Set up and operate audio, lighting, and stage equipment for performers.
Crew Member at Aquatic Treasures
January 1, 2019 - January 1, 2020
Worked to maintain a clean work environment. Assisted customers to ensure a positive in-store experience. Stocking, organizing, and building products.

Education

High School Diploma at Green Valley High School
January 1, 2018 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Professional Services