Available to hire
I am a quick-thinking individual who thrives in collaborative, high-pressure environments. I listen actively, adapt to diverse personalities, and respond with empathy to deliver meaningful support. I am passionate about combining creativity with practical problem-solving to help teams succeed and customers feel valued.
I am eager to contribute to a flexible, friendly organization where I can leverage my experience in customer service, operations, and design to boost revenue growth and customer satisfaction while continuing to develop skills in marketing, digital processes, and cross-functional collaboration.
Experience Level
Language
Twi
Intermediate
Ewe
Advanced
English
Fluent
Akan
Advanced
Work Experience
Retirement Advisor at Enterprise Trustees
July 1, 2024 - PresentDeliver excellent customer service by assisting clients in planning and achieving their short-term, medium-term, and long-term financial goals. Conducted cold calling and outbound sales to generate leads, build client relationships, and close deals. Managed client interactions, providing tailored financial advice and support. Ensured accurate paperwork, documentation, and compliance with regulatory standards.
Call Center Agent at Farmerline
January 1, 2025 - June 1, 2025Provided tailored customer support to farmers, ensuring timely access to essential agricultural resources and services. Manage inbound and outbound calls, addressing inquiries and resolving issues empathetically and efficiently. Delivered multilingual assistance in Twi, Fante, Ewe, Dagarti, Dagbani, and English, fostering inclusive communication across diverse farming communities. Upheld high customer satisfaction standards by streamlining service delivery and building trust with rural clients. Committed to empowering agricultural communities through responsive support and operational excellence.
Chef at LK International
January 1, 2023 - January 1, 2024Oversaw food preparation and kitchen operations, contributing to developing a diverse menu portfolio featuring over 50 unique dishes. Implemented cost-effective inventory strategies, successfully reducing food expenses by 10% while upholding high culinary standards. Ensured strict compliance with health and safety regulations, maintaining exceptional cleanliness and hygiene across all kitchen areas. Provided English language instruction to kitchen supervisors, enhancing their reading, writing, and speaking skills to support workplace communication.
Records Manager at Dewobuoa Fuel Company
January 1, 2019 - January 1, 2022Demonstrated an understanding and implementation of the company's product offering, contributing to a 12% increase in revenue. Generated timely and relevant marketing trends and forecast reports to the supervisory team. Recorded and tracked dispensed fuel to the various service stations. Accounted and recorded daily, weekly, and monthly sales. Developed and implemented a digital record-keeping system, reducing errors and improving efficiency.
Salesperson at Boutique
January 1, 2016 - January 1, 2018Achieved weekly sales targets. Provided excellent customer service. Increased product sales by 25% through adequate product knowledge and marketing techniques. Ensured visual merchandising standards were maintained. Provided personalized product information to customers, resulting in customer satisfaction and repeated business.
Data Entry Specialist at Springboard
October 6, 2025 - PresentAs a Data Entry Specialist at Springboard, I meticulously manage FamilySearch genealogy data, ensuring accurate alignment of individuals within family trees and correcting name spellings. In addition to data management, I am expanding my expertise in social media marketing, bookkeeping, customer service, and advanced Excel and PowerPoint. I also cultivate essential soft skills like teamwork, proactivity, visionary thinking, and optimism, all of which enhance my ability to deliver comprehensive and high-quality solutions.
Education
Bachelor of Science in Communication at Ensign College
January 11, 2030 - January 1, 2026Associate of Applied Science in Communication at Ensign College
January 11, 2030 - January 1, 2025Communication Fundamentals at Ensign College
January 11, 2030 - January 1, 2025Social Media Marketing at Ensign College
January 11, 2030 - January 1, 2024PathwayConnect Certificate at BYU-Pathway Worldwide
January 11, 2030 - January 1, 2021High School Diploma at University Practice Senior School
January 11, 2030 - January 1, 2020Bachelor of Science in Communication at Ensign College
January 11, 2030 - January 1, 2026Associate of Applied Science in Communication at Ensign College
January 11, 2030 - January 1, 2025Communication Fundamentals at Ensign College
January 11, 2030 - January 1, 2025Social Media Marketing at Ensign College
January 11, 2030 - January 1, 2024PathwayConnect Certificate at BYU-Pathway Worldwide
January 11, 2030 - January 1, 2021High School Diploma at University Practice Senior School
January 11, 2030 - January 1, 2020Qualifications
Soft Skills & Career Essentials Training
September 11, 2025 - September 12, 2025PathwayConnect Certificate
January 1, 2021 - December 29, 2025High School Diploma
January 1, 2020 - December 29, 2025Excel Essentials
September 1, 2024 - December 1, 2024Google Analytics Academy
September 1, 2024 - December 1, 2024Time Management
January 1, 2024 - December 29, 2025SIMnet white belt
May 1, 2024 - July 1, 2024Excel Microsoft 360
May 1, 2024 - July 1, 2024PathwayConnect Certificate
January 11, 2030 - January 1, 2021High School Diploma
January 11, 2030 - January 1, 2020Excel Essentials
September 1, 2024 - December 1, 2024Time Management
January 1, 2024 - January 1, 2024Google Analytics Academy
September 1, 2024 - December 1, 2024SIMnet White Belt - Microsoft Excel 360
May 1, 2024 - July 1, 2024Industry Experience
Financial Services, Professional Services, Other, Telecommunications, Media & Entertainment
Experience Level
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