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I coordinate and govern website migration and digital operations across APAC, ensuring governance, compliance, content standards, and smooth go-lives. I also manage analytics tagging/data layers and deliver ongoing web performance and competitive insights to business stakeholders. Across roles in system administration and IT support, I’ve implemented and optimized eCommerce and learning/workflow platforms (e.g., Shopify, Magento migration, LMS/WMS integrations), supported L1/L2 troubleshooting, and created user documentation and training while supporting BAU operations post-launch.…I coordinate and govern website migration and digital operations across APAC, ensuring governance, compliance, content standards, and smooth go-lives. I also manage analytics tagging/data layers and deliver ongoing web performance and competitive insights to business stakeholders. Across roles in system administration and IT support, I’ve implemented and optimized eCommerce and learning/workflow platforms (e.g., Shopify, Magento migration, LMS/WMS integrations), supported L1/L2 troubleshooting, and created user documentation and training while supporting BAU operations post-launch.

Neo Kai Lin

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I coordinate and govern website migration and digital operations across APAC, ensuring governance, compliance, content standards, and smooth go-lives. I also manage analytics tagging/data layers and deliver ongoing web performance and competitive insights to business stakeholders. Across roles in system administration and IT support, I’ve implemented and optimized eCommerce and learning/workflow platforms (e.g., Shopify, Magento migration, LMS/WMS integrations), supported L1/L2 troubleshooting, and created user documentation and training while supporting BAU operations post-launch.…I coordinate and govern website migration and digital operations across APAC, ensuring governance, compliance, content standards, and smooth go-lives. I also manage analytics tagging/data layers and deliver ongoing web performance and competitive insights to business stakeholders. Across roles in system administration and IT support, I’ve implemented and optimized eCommerce and learning/workflow platforms (e.g., Shopify, Magento migration, LMS/WMS integrations), supported L1/L2 troubleshooting, and created user documentation and training while supporting BAU operations post-launch.

Available to hire

I coordinate and govern website migration and digital operations across APAC, ensuring governance, compliance, content standards, and smooth go-lives. I also manage analytics tagging/data layers and deliver ongoing web performance and competitive insights to business stakeholders.

Across roles in system administration and IT support, I’ve implemented and optimized eCommerce and learning/workflow platforms (e.g., Shopify, Magento migration, LMS/WMS integrations), supported L1/L2 troubleshooting, and created user documentation and training while supporting BAU operations post-launch.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Website Project Management Executive at MIDEA APAC

July 1, 2025 - Present

Lead and coordinate regional website migration initiatives across APAC markets, ensuring websites meet HQ governance, compliance, content, and structural standards before go-live. Serve as liaison between regional business units, product development teams, agencies, and IT stakeholders to manage timelines, resolve website-related issues, and ensure smooth project execution. Manage analytics tagging and data-layer implementation across regional websites aligned to tracking requirements and business reporting. Produce quarterly web traffic, competitor benchmarking, and Share of Search analysis reports with actionable recommendations. Oversee website QA, post-launch validation, and BAU issue management across live regional sites. Support budget and invoice tracking for migration, translation, and tagging-related activities.

Special Projects Executive at HEGEN PTE LTD

February 1, 2024 - June 30, 2025

Assist with implementations that improve processes and workflows to support business growth. Worked on rebranding HLC to Flegen, including design of website, EDMs and social posts; enhancement of brand services; partnership collaboration; and maintaining day-to-day operations (customer bookings, enquiries, consultation extensions, class/event space scheduling). Support licensing of services. Also supported projects to source and set up systems and documentation for Warehouse Management (SiteGiant), Learning Management (360Learning), and Shopify Plus for other country websites. Collaborate with commercial and finance teams for weekly sales and report generation/analysis. Provide L1/L2 helpdesk support, produce instructional documentation/user guides, perform user training, and run UAT during implementation.

System Administrator at HEGEN PTE LTD

January 1, 2023 - January 31, 2024

Support day-to-day operations, maintenance, and troubleshooting of Shopify e-commerce store and related systems including ERP and a customer medical system (CMS) and other internal user platforms. Identify and drive process improvement opportunities to enhance platform experience. Migrated a sister brand website (HLC) from Squarespace to Shopify with necessary configuration for day-to-day functions. Migrated Hegen website from Magento to Shopify and implemented backend Shopify applications such as booking and product builder and loyalty programs. Ran a project to find and implement a Customer Medical System for HLC, including research, sourcing, and migration of the database onto Plato. Provide L1/L2 helpdesk support, documentation/user guides, internal training, and UAT for deliverables during implementation.

IT Support Specialist at Murata Electronics Singapore

December 1, 2021 - December 31, 2022

Provide user support by investigating and resolving software/hardware issues and delivering technical assistance. Install and repair hardware/software/peripherals according to specifications. Set up equipment for employees (cabling, operating systems, and required software). Create user accounts and support roll-out of new applications, performing repairs/replacements as necessary.

IT Support Engineer / IT Sales at ML Systems Integrator Pte. Ltd.

September 1, 2020 - November 30, 2021

IT Support Engineer: install/configure hardware, software, systems, networks, printers, and scanners; monitor/maintain systems and networks; provide remote or onsite technical support; set up new user accounts; troubleshoot system/network problems and hardware/software faults; maintain and troubleshoot Microsoft Admin Centre; support application roll-outs. IT Sales: develop and expand corporate client portfolio through networking/marketing; assess client IT needs and recommend equipment/service packages; prepare sales visits/presentations; demonstrate product benefits; negotiate discounts and long-term contracts; provide after-sales technical advice; track sales performance and document progress; respond to product/service questions and comparisons; stay updated on industry trends.