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Analytical Social Media Executive and Content Strategist with 4+ years of experience across TikTok and Snapchat, specializing in digital integrity, audience growth, and enterprise client satisfaction. Known for building high-performing moderation frameworks, ensuring strict policy compliance, and leading agile teams to deliver on SLA-driven outcomes. Strong stakeholder management background, translating ambiguous project requirements into clear operational tasks and measurable campaign deliverables. Experienced in training pipelines, quality assurance, escalation handling, and cross-functional optimization with safety and systems teams to remove bottlenecks and protect brand and user trust.…Analytical Social Media Executive and Content Strategist with 4+ years of experience across TikTok and Snapchat, specializing in digital integrity, audience growth, and enterprise client satisfaction. Known for building high-performing moderation frameworks, ensuring strict policy compliance, and leading agile teams to deliver on SLA-driven outcomes. Strong stakeholder management background, translating ambiguous project requirements into clear operational tasks and measurable campaign deliverables. Experienced in training pipelines, quality assurance, escalation handling, and cross-functional optimization with safety and systems teams to remove bottlenecks and protect brand and user trust.

Pradeep

Content Strategist, Social Media Manager, Content Producer, +4

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Analytical Social Media Executive and Content Strategist with 4+ years of experience across TikTok and Snapchat, specializing in digital integrity, audience growth, and enterprise client satisfaction. Known for building high-performing moderation frameworks, ensuring strict policy compliance, and leading agile teams to deliver on SLA-driven outcomes. Strong stakeholder management background, translating ambiguous project requirements into clear operational tasks and measurable campaign deliverables. Experienced in training pipelines, quality assurance, escalation handling, and cross-functional optimization with safety and systems teams to remove bottlenecks and protect brand and user trust.…Analytical Social Media Executive and Content Strategist with 4+ years of experience across TikTok and Snapchat, specializing in digital integrity, audience growth, and enterprise client satisfaction. Known for building high-performing moderation frameworks, ensuring strict policy compliance, and leading agile teams to deliver on SLA-driven outcomes. Strong stakeholder management background, translating ambiguous project requirements into clear operational tasks and measurable campaign deliverables. Experienced in training pipelines, quality assurance, escalation handling, and cross-functional optimization with safety and systems teams to remove bottlenecks and protect brand and user trust.

Available to hire

Analytical Social Media Executive and Content Strategist with 4+ years of experience across TikTok and Snapchat, specializing in digital integrity, audience growth, and enterprise client satisfaction. Known for building high-performing moderation frameworks, ensuring strict policy compliance, and leading agile teams to deliver on SLA-driven outcomes.

Strong stakeholder management background, translating ambiguous project requirements into clear operational tasks and measurable campaign deliverables. Experienced in training pipelines, quality assurance, escalation handling, and cross-functional optimization with safety and systems teams to remove bottlenecks and protect brand and user trust.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Beginner

Beginner

Work Experience

TaskUs Team Leadership & Mentorship / B2B Project Delivery (Subject Matter Expert) at TaskUs

July 1, 2025 - March 1, 2026

Led day-to-day operations by providing targeted performance feedback and direct coaching to accelerate onboarding and integration of new hires. Spearheaded end-to-end delivery for high-value B2B accounts, ensuring all outputs and metrics aligned with corporate SLA benchmarks. Developed and delivered structured training modules focused on process optimization, workflow efficiency, and elite customer service standards to maintain consistent service quality and compliance.

Subject Matter Expert at TaskUs

July 1, 2025 - February 1, 2026

Directed day-to-day team operations with targeted performance feedback and coaching to accelerate growth and integration of new hires. Led end-to-end B2B account delivery, ensuring deliverables and metrics aligned strictly with corporate SLA benchmarks. Developed and facilitated structured training modules focused on process optimization, workflow efficiency, and elite customer service standards; maintained policy compliance to protect enterprise trust.

TaskUs Team Leadership & Mentorship / B2B Project Delivery / Training & Process Management at TaskUs

July 1, 2025 - February 1, 2026

Directed day-to-day team operations with targeted performance feedback and direct coaching to accelerate new-hire integration. Led end-to-end delivery for high-value B2B accounts, ensuring all deliverables aligned with corporate SLA benchmarks. Developed and facilitated structured training modules covering process optimization, workflow efficiency, and elite customer service standards, while maintaining compliance and operational consistency.

Social Media Content Strategist at ByteDance (TikTok)

March 1, 2023 - February 1, 2024

Built data-backed social media strategies to boost target audience interaction and improve platform retention. Managed enterprise client stakeholders to convert ambiguous requirements into concrete operational tasks and campaign deliverables. Spearheaded training pipelines and skill-building workshops for newly onboarded specialist teams to improve cross-department accuracy, and identified evolving digital culture frameworks and macro-trends to align brand materials with algorithmic priorities.

Social Media Executive at Accenture (Snapchat)

March 1, 2021 - February 1, 2022

Piloted high-traffic profile management while maintaining trust, safety, and brand protection metrics across critical workflows. Led client-facing discussions to clarify operational bounds and rapidly resolve complex account escalations. Governed localization quality control and textual auditing to ensure alignment with evolving internal community policies, and collaborated cross-functionally with safety and engineering stakeholders to build durable solutions for process bottlenecks.

Social Media Content Specialist at Webhelp UK (TikTok)

March 1, 2019 - March 1, 2021

Managed massive content queues under strict performance SLAs to ensure safe, standardized, and legally compliant community experiences. Conducted deep language auditing and localization quality checks across video and text sets to reduce regional policy exposure and protect platform branding. Regulated operational scheduling, including shift rosters and asset/task deployment, to maintain reliable 24/7 organization.