I am a proactive Retail and Social Media Manager with a track record of leading store operations, driving sales, and building engaging online presence. I’ve managed daily operations, budgeting, scheduling, and inventory oversight while hiring, training, and mentoring teams to boost performance and customer satisfaction. I enjoy crafting compelling content across Facebook, Instagram, and TikTok to grow reach and engagement and have experience planning and optimizing paid campaigns. I thrive in fast-paced environments and enjoy turning insights into practical improvements for both in-store and online customer experiences.

I am a proactive Retail and Social Media Manager with a track record of leading store operations, driving sales, and building engaging online presence. I’ve managed daily operations, budgeting, scheduling, and inventory oversight while hiring, training, and mentoring teams to boost performance and customer satisfaction. I enjoy crafting compelling content across Facebook, Instagram, and TikTok to grow reach and engagement and have experience planning and optimizing paid campaigns. I thrive in fast-paced environments and enjoy turning insights into practical improvements for both in-store and online customer experiences.

Available to hire

I am a proactive Retail and Social Media Manager with a track record of leading store operations, driving sales, and building engaging online presence. I’ve managed daily operations, budgeting, scheduling, and inventory oversight while hiring, training, and mentoring teams to boost performance and customer satisfaction. I enjoy crafting compelling content across Facebook, Instagram, and TikTok to grow reach and engagement and have experience planning and optimizing paid campaigns. I thrive in fast-paced environments and enjoy turning insights into practical improvements for both in-store and online customer experiences.

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Language

English
Fluent
Spanish; Castilian
Advanced
Macedonian
Fluent
Bulgarian
Advanced
German
Intermediate

Work Experience

Retail Manager at Sunsations
May 1, 2017 - December 31, 2025
Developed and executed sales plans and strategies to consistently meet and exceed revenue goals. Managed daily operations including budgeting, scheduling and inventory oversight. Hired, trained and mentored staff to improve performance and customer satisfaction. Led performance evaluations and disciplinary actions when necessary. Maintained high customer satisfaction through effective problem-solving and service standards. Provided high quality service with extensive knowledge of product offerings and customer needs.
Social Media Manager at Sunsations
March 1, 2025 - March 31, 2026
Managed, planned, and published content across social media platforms (Facebook, Instagram, TikTok); monitored trends to increase reach, engagement and followers; ran and optimized paid advertising campaigns.
Regional Manager at Sunsations
May 1, 2023 - October 31, 2023
Oversee operations across multiple locations; lead regional strategy, budgeting, and staffing; drove performance improvements and ensured customer service standards.
Bank Intern at Halk Bank
June 1, 2016 - August 31, 2016
Supported daily banking operations, customer service, and cash handling; assisted with clerical tasks and data entry; learned core banking processes.

Education

High School Diploma at Jane Sandanski High School
January 11, 2030 - May 3, 2026
High School Diploma at Jane Sandanski High School
January 11, 2030 - May 3, 2026
University Degree at Goce Delchev University of Shtip
January 11, 2030 - May 3, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Software & Internet, Professional Services, Education