Kara Bartro

Serve as the first point of contact for incoming leads and customer inquiries; schedule walk-throughs to initiate the estimating process; maintain ongoing communication with leads throughout the sales process; manage marketing materials and support company marketing channels; create content for business promotion and brand visibility; process payroll and support weekly progressive invoicing; assist with bookkeeping and administrative financial tracking; supported implementation of project management software, including Knowify and Houzz.

Reported directly to the Food and Beverage Manager and helped oversee daily floor operations; ensured guests received prompt, accurate, and professional service; led pre-shift meetings and communicated updates clearly to staff; continued staff training and supported team development; created server sections and managed dismissal timing; ensured floor plans were set correctly for the following day.

Answered phones in a friendly and professional manner; responded to emails in a timely and efficient way; created reservations and confirmed accurate information for all parties involved; connected members with the appropriate managerial staff for their needs; helped ensure guests were accounted for and had a positive visit; distributed mail to appropriate recipients.